Discovery is not just a globally recognized brand; it is a company committed to enhancing lives and fostering innovation. If you’re a driven individual ready to embark on a transformative career journey, Discovery’s internship programs for 2025 provide exciting opportunities. Designed to equip interns with real-world skills, these internships offer a chance to grow in a supportive and challenging environment.
Here’s a comprehensive guide to the internship opportunities available at Discovery in 2025:
1. Internship: Servicing Administrator
- Business Unit: Discovery Invest
- Function: Administration and Office Support
About Discovery Invest
Discovery Invest specializes in providing innovative financial products while maintaining strong relationships with brokers and stakeholders. This division is all about excellence in customer service and sustainable relationship-building in a fast-paced environment.
Key Purpose
This role focuses on efficiently administering financial transfers, such as Section 14 and Section 50 transfers, withdrawals, and retirements on Discovery’s platform. If you are detail-oriented and passionate about service excellence, this position could be the perfect fit.
Objectives and Responsibilities
- Processing Transfers: Manage Section 14, Section 50, and other transfer processes.
- Document Management: Handle requests and follow-ups for outstanding documents.
- Client Interaction: Manage telephonic and email queries from clients, brokers, and franchises.
- Service Recovery: Resolve escalated issues promptly.
- Testing and Implementation: Participate in system testing and feature implementation.
- Quality Assurance: Ensure all processes align with Discovery’s high standards.
Competencies Required
- Proficient communication skills (verbal and written).
- Strong analytical and problem-solving abilities.
- Relationship-building skills with stakeholders.
- Proficiency in MS Office (Word, Excel, PowerPoint).
Personal Attributes
- Resilience and optimism.
- Self-motivation and results orientation.
- Trustworthy and resourceful.
2. Internship: Service Consultant
- Business Unit: Discovery Invest
- Function: Call Center/Contact Center
Key Purpose
As a Service Consultant, you will be the first point of contact for investors, brokers, and franchises. The focus of this role is efficient query resolution and customer satisfaction, ensuring Discovery’s reputation for excellence remains intact.
Areas of Responsibility
- Query Resolution: Handle telephonic and email inquiries.
- Client Engagement: Provide timely updates and adhere to service standards.
- Administrative Support: Maintain accurate records and manage tasks.
- Knowledge Development: Complete product and skills training goals.
Competencies Required
- Exceptional verbal and written communication skills.
- Ability to handle pressure and meet deadlines.
- A client-centric approach focused on service excellence.
- Adaptability to dynamic challenges.
Personal Attributes
- Proactive and self-motivated.
- Excellent teamwork and interpersonal skills.
- A positive attitude and calm demeanor under pressure.
3. Talent Pool: CEB Graduate Programme
- Business Unit: Discovery Employee Benefits (CEB)
- Function: Administration and Office Support
About Discovery Employee Benefits (CEB)
Discovery CEB revolutionizes retirement savings and life insurance, creating healthier, wealthier workplaces. This graduate program combines theoretical learning with hands-on practical experience, helping candidates grow into future leaders in employee benefits.
Key Purpose
The 12-month CEB Graduate Programme is designed to provide exposure to all aspects of employee benefits. From billing and data reconciliation to client liaison, graduates will develop a solid foundation in the field.
Duties and Responsibilities
- Transactional Processing: Oversee daily and monthly billing.
- Reconciliations: Conduct data comparisons and reconcile premiums.
- Client Liaison: Collaborate with internal and external stakeholders to resolve queries.
- General Administration: Address admin queries and monitor contributions.
Minimum Requirements
- A South African ID.
- A diploma or degree in Commerce, IT, or related fields.
- Proficiency in MS Office, especially Excel.
Personal Attributes
- Analytical and detail-oriented thinker.
- Resilient and adaptable to challenges.
- Strong interpersonal and teamwork skills.
Apply now for Discovery Internship
Discovery’s internships are more than just a stepping stone; they are opportunities for growth and success in a dynamic, innovative environment. Whether you’re exploring administrative roles, customer service, or a structured graduate program, Discovery offers a platform to develop your skills, build networks, and make an impact.
Related: Shorza Graduate Programme 2025
Seize the opportunity to start your career with one of the most forward-thinking companies globally.