Are you an enthusiastic, customer-focused individual looking for a rewarding career? Fidelity Services Group is seeking dedicated Call Centre Agents to join their dynamic team in Johannesburg. If you are passionate about delivering exceptional service and creating positive customer experiences, this may be the perfect opportunity for you.
Job Opportunity: Call Centre Agent at Fidelity Services Group
- Company: Fidelity Services Group
- Position: Call Centre Agent
- Location: Midrand
- Industry: Security Services
- Employment Type: Full-Time
- Deadline for Application: 30 June 2025
- Experience Level: Entry-level
- Education Level: Secondary Diploma or equivalent
About Fidelity Services Group
Fidelity Services Group is a leading provider in the security and investigations industry, offering innovative solutions to meet the needs of businesses and individuals across South Africa. Known for its customer-first approach, Fidelity is dedicated to providing high-quality service and support to its clients. The company prides itself on fostering a culture of integrity, teamwork, and professional growth.
When you join Fidelity Services Group, you’re not just taking a job—you’re joining a team that values your contributions and invests in your personal and professional development.
Job Description
We are looking for a dedicated and customer-focused Call Centre Agent to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.
Key Responsibilities
As a Call Centre Agent at Fidelity Services Group, your primary responsibilities will include:
- Customer Call Handling:
- Handling a high volume of inbound and outbound calls to and from customers.
- Listening attentively to customers’ needs or issues and providing helpful solutions.
- Sales and Support:
- Selling Umsuka products and assisting clients with completing their application forms over the phone.
- Problem Solving:
- De-escalating situations involving dissatisfied customers by offering patient assistance and support.
- Message Handling:
- Taking messages and directing them to the relevant people or departments.
- Troubleshooting Guidance:
- Guiding callers through troubleshooting steps and assisting them in navigating the Umsuka App.
Who Should Apply?
This role is perfect for individuals who:
- Have a strong desire to help others and provide exceptional customer service.
- Are excellent communicators, both verbally and in writing.
- Are adept at problem-solving and can work well under pressure.
- Have a secondary diploma or its equivalent.
While previous experience in a customer service or call centre role is preferred, Fidelity Services Group is open to training individuals who have the right attitude and passion for customer service.
Why Work at Fidelity Services Group?
Joining Fidelity Services Group means becoming part of a respected and innovative leader in the security and investigations industry. Here’s why working at Fidelity could be the right move for you:
- Professional Growth: Fidelity offers extensive training programs to ensure you’re fully equipped to assist customers efficiently.
- Career Advancement: With numerous opportunities for growth within the company, you’ll be encouraged to reach your full potential and achieve your career goals.
- Team Culture: You’ll be part of a team that values teamwork, integrity, and dedication. Your contributions will be recognized, and your success will be celebrated.
- Inclusive Environment: Fidelity Services Group is an Equal Opportunity Employer. They believe in diversity and are committed to creating an inclusive environment for all employees.
How to Apply
Interested candidates should follow the steps below to apply:
- Prepare Your Resume: Highlight relevant customer service skills and experience.
- Write a Cover Letter: Include why you want to join Fidelity Services Group and any previous experience in a customer service role.
- Submit Your Application: Apply online via the link provided.
Fidelity Services Group – A Company That Cares
Fidelity Services Group offers more than just a job. It provides a rewarding career with plenty of room for growth. At Fidelity, you will be part of a company that puts its employees first and works to provide them with the tools and support they need to succeed.
With a focus on professional development, a team-oriented culture, and an emphasis on innovation, Fidelity Services Group is an ideal place for individuals who want to make a real difference in the customer service industry.
For more information, visit Fidelity Services Group’s website at fidelityservices.com and apply now!