FlySafair, one of South Africa’s leading low-cost airlines, has announced an exciting opportunity for individuals looking to work in the airline industry. The company is seeking three Customer Service Agents to join its team at the Durban base on a temporary basis.
With a closing date of February 23, 2025, interested candidates are encouraged to apply as soon as possible to avoid missing this opportunity.
Key Responsibilities of the Customer Service Agent Role
The Customer Service Agents at FlySafair will be responsible for handling a wide range of tasks that directly impact passenger experience. These include:
- Assisting passengers with ticket sales, flight bookings, and flight changes while ensuring that all airline rules, regulations, terms, and conditions are clearly communicated.
- Providing support to customers affected by flight disruptions and cancellations.
- Ensuring the confidentiality and safeguarding of passenger information at all times.
- Addressing customer complaints in a professional and timely manner, ensuring that passengers receive the best possible resolution.
- Escalating challenging or unresolved issues to the Supervisor on duty.
- Delivering excellent customer service at all times, maintaining professionalism, friendliness, and efficiency in all interactions.
This role requires individuals who can handle pressure, multitask, and remain calm in challenging situations while providing quality service to passengers.
Requirements and Qualifications
To be considered for this position, candidates must meet the following requirements:
- Grade 12 certificate or equivalent qualification.
- Experience in airport operations and ticket sales is essential.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- A strong ability to deliver high-quality customer service and interact with customers in a friendly and professional manner.
- Excellent written and verbal communication skills in English, including good phone etiquette.
- Strong conflict resolution skills, with the ability to handle difficult customers and resolve disputes effectively.
- Willingness to work on weekends, public holidays, and in shifts as required.
FlySafair is looking for candidates who have a passion for customer service and can ensure that passengers enjoy a smooth and stress-free travel experience.
Personal Attributes for Success in the Role
The ideal candidates will possess the following personal attributes:
- Punctuality and excellent time management skills.
- A high degree of patience and assertiveness, allowing them to handle customer inquiries with confidence and professionalism.
- Trustworthiness and reliability, especially when dealing with confidential passenger information.
- The ability to work under pressure and maintain composure in challenging situations.
- A strong customer service orientation, with a focus on ensuring passengers receive the best possible experience.
Successful candidates must be team players who can work efficiently in a busy airport environment while maintaining a professional and friendly approach to customers.
Working Conditions and Availability
Candidates must be willing and available to work flexible hours, including:
- Weekends
- Public holidays
- Shift work as required by the airline’s operational schedule
This flexibility is crucial in ensuring that FlySafair maintains high standards of customer service at all times.
How to Apply
- Email applications will not be accepted. Candidates must apply through FlySafair’s official careers portal.
- Preference will be given to under-represented designated groups in line with the company’s employment equity commitments.
- If applicants do not receive feedback within two (2) weeks of the closing date, they should consider their application unsuccessful.
Company Rights
FlySafair reserves the right:
- Not to proceed with filling this vacancy if circumstances change.
- To appoint candidates based on the company’s operational requirements.
Closing Date
- The deadline for applications is February 23, 2025.
Why Join FlySafair?
FlySafair is one of South Africa’s most respected low-cost airlines, known for its commitment to customer satisfaction and operational excellence. The airline provides a dynamic work environment where employees can gain valuable experience in the aviation industry.
This temporary position offers a great opportunity for individuals interested in customer service and airport operations to gain hands-on experience in the airline sector.
Check also: BASF Graduate Development Programme 2025
For job seekers looking to build a career in the airline industry, this temporary Customer Service Agent role at FlySafair’s Durban base is an excellent opportunity. With the chance to work in a fast-paced and customer-focused environment, successful candidates will gain valuable experience and contribute to FlySafair’s reputation for outstanding passenger service.