The Learning & Development Intern position at Metropolitan Life in Midrand presents an exciting opportunity for individuals looking to gain experience in learning facilitation, training, and corporate development. As part of one of South Africa’s most established financial services brands, this role offers exposure to a fast-paced and dynamic environment that prioritizes skills development and employee growth.
About Metropolitan Life
With a 125-year legacy in financial services, Metropolitan Life is a leading brand that focuses on financial wellness solutions for low-income clients. The company operates within South Africa and extends its reach to seven other African countries, including Namibia, Botswana, Kenya, Ghana, and Lesotho. Metropolitan is committed to empowering individuals and businesses through affordable financial products such as funeral insurance, hospital cash-back cover, retirement solutions, and life insurance.
Learning & Development Intern Overview
The Learning & Development Intern position is designed to enhance an individual’s ability to deliver learning experiences that support business performance and personal development. By facilitating training interventions, this role contributes to the overall effectiveness of teams and helps employees grow in their respective fields.
Key Responsibilities
The intern will be responsible for delivering structured learning experiences that align with business needs. This includes facilitating training sessions, ensuring that learners remain engaged, and tracking the progress of training interventions. The role demands a high level of interaction with both internal and external stakeholders, requiring strong communication and facilitation skills.
Internal Learning & Development Processes
- Facilitate learning events, training programs, and developmental interventions.
- Manage the entire learning experience to encourage active participation and ensure that learning objectives are met.
- Provide feedback on training effectiveness to relevant stakeholders.
- Stay updated on subject matter content, business processes, and industry trends.
- Adjust teaching methods to accommodate various learning styles within a group.
- Coordinate logistics and resources to ensure smooth training delivery.
- Assess learning outcomes and compile progress reports.
- Ensure proper record-keeping on learning systems.
- Conduct assessments to determine learners’ competence levels.
- Implement post-learning initiatives to reinforce training.
Client-Centered Approach
- Offer expert advice on training and development to clients and stakeholders.
- Maintain strong relationships with both internal teams and external partners.
- Meet service level agreements by managing expectations effectively.
- Provide recommendations for improving client service experiences.
- Promote a culture of learning and continuous improvement.
Team Collaboration and Personal Development
- Foster productive and collaborative relationships within teams.
- Actively support change initiatives and contribute innovative ideas.
- Engage in professional development to enhance industry knowledge.
- Take responsibility for personal career growth by seeking new learning opportunities.
Financial and Resource Management
- Identify cost-effective solutions to enhance operational efficiency.
- Manage company resources responsibly.
- Assess and mitigate risks within the learning and development function.
Minimum Requirements
To qualify for the Learning & Development Intern, candidates should meet the following criteria:
- A degree in Human Resources, Learning and Development, or a related field.
- Matric or an equivalent qualification.
- 6 months to 1 year of experience in learning facilitation or tutoring.
- Prior exposure to the insurance or financial services sector (preferred).
- A valid driver’s license.
- Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
Essential Skills and Competencies
The ideal candidate should possess the following skills and attributes:
- Facilitation Skills: Ability to conduct engaging training sessions that accommodate different learning styles.
- Communication Skills: Strong verbal and written communication abilities.
- Presentation Skills: Confidence in delivering information effectively to diverse audiences.
- Interpersonal Skills: Ability to connect with and understand people’s learning needs.
- Planning and Organization: Effective time management and coordination of training logistics.
- Analytical Thinking: Ability to process and interpret information efficiently.
- Team Collaboration: Willingness to work within a team and contribute to shared goals.
- Attention to Detail: Maintaining accurate records and reporting learner progress.
Competency-Based Approach
This role is best suited for individuals who are proactive, adaptable, and eager to develop expertise in corporate training. Candidates should demonstrate:
- Ability to Analyze and Solve Problems: Assess learning gaps and provide appropriate solutions.
- Strong Documentation Skills: Maintain detailed records of training interventions.
- Effective Communication and Social Confidence: Clearly articulate ideas and foster engagement.
- Empowerment of Individuals: Motivate learners and encourage personal development.
- Understanding of Adult Learning Principles: Apply knowledge of different learning methodologies.
- Time Management: Meet deadlines and ensure training programs run efficiently.
Application Details
Interested candidates should apply before 27 February 2025 by verifying the job listing on the official Metropolitan Life career page.
This is a temporary position with potential for future opportunities, offering a unique learning experience within one of South Africa’s leading financial service providers.
This Learning & Development Internship offers hands-on experience in corporate training and development, equipping individuals with the knowledge and skills needed for a future career in human resources, learning facilitation, and talent development. The exposure to Metropolitan Life’s financial services environment also provides valuable industry insights.
With a supportive team, opportunities for continuous learning, and an inclusive work culture, this internship is an excellent stepping stone for anyone looking to grow in the field of Learning & Development.
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