African Bank Sales Consultant Vacancy

African Bank is looking for a dedicated and motivated Sales Consultant to join our team in Kroonstad. The ideal candidate will focus on achieving customer growth, revenue, and collections targets while ensuring excellent customer service and adherence to compliance standards. This permanent position offers an exciting opportunity for individuals passionate about sales and customer engagement.

Sales Consultant Job Overview

• Designation: 1089SCS005 – Sales Consultant (Kroonstad)
• Category: Clerks
• Posted by: African Bank
• Posted on: 17 Jul 2024
• Reference Number: 1089SCS005
• Closing date: 23-Jul-2024
• Position Type: Permanent
• Location: Midrand Campus
• Workplace: Kroonstad (1089)
• Management Style: Supportive and results-driven

Key Responsibilities

1. Sales Focus:

• Customer Growth & Revenue: Achieve customer growth, revenue, and collections targets as defined by the bank.
• Activity Metrics: Meet and exceed individual activity metrics for all product lines.
• Sales & Customer Targets: Meet, exceed, and effectively execute all sales and customer targets.
• Sales Strategy Execution: Implement the bank’s sales strategy for product and value-added services (upselling, cross-selling, capital take-up).
• Outbound Calling: Target both existing and prospective customers through outbound calls.
• Sales Opportunities Conversion: Convert sales opportunities from inbound customer requests, outbound calls, lead generation initiatives, and customer queries.
• Business Relationships: Establish, develop, and maintain business relationships with existing and prospective customers to generate new business.
• Cross-Selling: Participate in cross-selling bank products.
• Pipeline Management: Maintain detailed tracking of pipeline management and prospect data and activities.
• Appointments & Presentations: Set up in-person visits, appointments, and presentations, following up telephonically where necessary.
• Financial Needs Analysis: Conduct professional financial needs analysis to make a needs-based sale.
• Customer Feedback Scheduling: Schedule customer feedback for obtaining documents and progress updates.
• Supervision Requirements: Adhere to supervision requirements for all financial products.
• Reporting: Prepare weekly, monthly, and quarterly reports and present results to management.
• Cash & CAM Management: Ensure effective cash and CAM management with approved authorization.
• Credit Card Administration: Manage credit card administration and fulfillment with approved authorization.

2. Marketing Focus:

• Product & Service Awareness: Keep abreast of products, services, competitive activities, advertising, and promotional trends.
• Referral Opportunities: Identify referral opportunities in and around the branch.
• New Business Generation: Generate new business through marketing activities, promotions, telemarketing, and targeted customer initiatives.
• Community Support: Participate in events that support the community and increase business opportunities.
• Marketing Compliance: Ensure all marketing activities and initiatives adhere to policies and procedures.

3. Risk & Compliance Focus:

• Deal Quality: Ensure deal quality by accurately and timely reviewing and completing product applications.
• Policy Compliance: Comply with all policies and procedures related to customer interactions.
• Regulatory Compliance: Ensure compliance with all regulatory requirements and bank compliance policies.
• Incident Reporting: Report certain incidents and instances as required by regulatory requirements (AML).
• Fraud Reporting: Report all fraudulent behavior incidents and fraudulent indicator instances through the correct channels.
• Zero Defect Execution: Ensure zero defects in deal quality error rate and capturing income and expenses error rate.
• FAIS Compliance: Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines.

4. Customer Service:

• Customer Service Standards: Ensure compliance with the bank’s customer service standards and relevant legislation.
• TCF Principles: Adhere to TCF principles.
• Accountability: Take accountability for behaviors and help team members enhance their ability to engage with customers.
• Financial Needs Satisfaction: Satisfy all customer financial needs and help them succeed financially.
• Application Quality: Ensure accountability for application quality and turnaround times, query resolutions, and solution creation for customers.

5. Training & Development:

• Sales/Service Development Training: Ensure on-going sales/service development training for deficiencies highlighted in developmental/coaching plans.
• Product & Services Training: Participate in and successfully complete all product and services training and developmental initiatives.
• Risk & Compliance Training: Participate in and successfully complete risk and compliance training initiatives.

6. Operational Activities:

• Security & Safety Procedures: Ensure compliance with all security and safety procedures, including opening and closing procedures, camera surveillance, branch security, robbery, fire drill procedures, and health and safety procedures.
• Admin Duties: Perform other admin-related duties as required by management.

Nature of the Role:

• Promoting and Selling: Promote and sell the bank’s product bouquet to clients through responsible sales activities.
• Sourcing Contacts: Source and develop new contacts/prospects and sales leads through internal leads campaigns and personal referrals.

Responsibilities

• Behavioural Competencies:
  • Delivering results and meeting customer expectations.
  • Following instructions and procedures.
  • Persuading and influencing.
  • Presenting and communicating information.
  • Relating and networking.
  • Working with people.
• Minimum Education:
  • NQF level 6 (FSB Recognized).
  • RE5 qualification.
• Minimum Experience:
  • 2-4 years of sales and client service experience.
  • Full Representative in all product categories.
• Technical Competencies:
  • Accuracy and speed.
  • Administrative skills.
  • Client focus.
  • Selling skills.

How to Apply

Interested candidates should submit their applications before the closing date on 23-Jul-2024.

1. Visit the African Bank Careers website
2. Scroll down to the bottom of the page and register your profile.
3. Ensure that all necessary documents are included and accurately completed.

Click on this link to apply: African Bank Careers

For more information on the application process, visit African Bank’s career page or contact the HR department.

The Sales Consultant role at African Bank in Kroonstad offers a dynamic and fulfilling opportunity for individuals passionate about sales and customer service. With a supportive and results-driven management style, this position allows you to achieve significant professional growth while contributing to the bank’s success.

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