Monday, February 10

    Are you passionate about helping people, solving problems, and building strong relationships with businesses? Do you thrive in a dynamic and fast-paced environment? Then Pepkor Lifestyle’s B2B Customer Service Agent role might be the perfect job for you! This is an exciting opportunity to join Pepkor Lifestyle’s tech division in Sandton, Gauteng, as a key player in maintaining and enhancing their customer relationships with business-to-business (B2B) clients.

    B2B Customer Service Agent Job Overview

    • Job Title: B2B Customer Service Agent
    • Location: Sandton, Gauteng
    • Company: Pepkor Lifestyle (Tech Division)
    • Job Type: Permanent
    • Date Posted: 16 September 2024
    • Application Closing Date: 23 September 2024
    • Experience Level: Entry Level
    • Primary Industry: Retail
    • Job Functional Area: Operations

    This position is a full-time, permanent role based in Sandton, where you’ll be responsible for delivering exceptional customer service to Pepkor Lifestyle’s business clients. The role is highly customer-centric and involves managing various tasks such as handling inquiries, resolving issues, and ensuring client satisfaction.

    Key Responsibilities

    As a B2B Customer Service Agent, you’ll be the primary point of contact for Pepkor Lifestyle’s business clients. You will need to handle inquiries via phone, email, and chat with professionalism and efficiency. Here’s a breakdown of the responsibilities you’ll take on:

    1. Managing Customer Inquiries:
      You will respond to customer inquiries and requests across multiple channels, including phone, email, and chat. Your goal will be to resolve customer issues quickly and efficiently, ensuring every client feels valued.
    2. Providing Product Information and Quotes:
      B2B clients often require detailed product information, pricing details, and quotations. You’ll be tasked with providing these essential details accurately, helping to drive sales and ensuring clients have all the information they need.
    3. Collaborating with Internal Teams:
      Your role will involve coordinating with various internal departments to address and resolve customer concerns, ensuring that their needs are met promptly and thoroughly.
    4. Customer Follow-Up:
      Once an issue is resolved, you’ll follow up with clients to ensure their satisfaction. This is crucial for building long-term relationships, encouraging repeat business, and maintaining client loyalty.
    5. Documenting Customer Interactions:
      Accuracy is key in customer service. You will need to document all interactions in the company’s CRM (Customer Relationship Management) system, keeping detailed records that help the team to understand client history and anticipate future needs.

    Requirements

    To excel in this role, certain skills and experience are necessary:

    1. Experience

    You’ll need at least 2 years of customer service experience, preferably in a B2B environment. Experience working with business clients can give you an edge, as the role requires understanding the specific needs and challenges of B2B customers.

    2. Communication Skills

    Excellent written and verbal communication skills are essential. Whether you’re responding to an email or resolving a complex issue over the phone, you’ll need to communicate clearly and effectively, ensuring that the client feels heard and understood.

    3. Problem-Solving Skills

    The ability to think on your feet and resolve issues quickly will be key to your success in this role. B2B clients often face urgent challenges, and your ability to provide solutions swiftly will build trust and credibility.

    4. Attention to Detail

    Small mistakes can have significant consequences in a B2B setting, so strong attention to detail is necessary. You’ll need to ensure that every detail, from product information to client requests, is handled correctly.

    5. CRM and Excel Proficiency

    You must be familiar with CRM systems, which are crucial for tracking and managing customer interactions. Knowledge of Microsoft Excel is also required, as you’ll need to analyze customer data, manage reports, and handle administrative tasks.

    Educational Requirements

    • Minimum Qualification: High school diploma or equivalent.
    • Preferred Qualification: A bachelor’s degree, although it’s not strictly required, can give you an advantage, especially in fields like business, marketing, or communications.

    Why Join Pepkor Lifestyle?

    1. A Fast-Paced Environment

    Pepkor Lifestyle operates in a dynamic industry where no two days are the same. You’ll work with a wide variety of clients and face new challenges daily, making this role exciting and engaging.

    2. Build Long-Term Relationships

    As a B2B Customer Service Agent, you’ll not only solve problems but also build long-lasting relationships with clients. This can be incredibly rewarding as you watch your clients grow and succeed, knowing that your support played a part in their success.

    3. Growth Opportunities

    Pepkor Lifestyle values personal and professional growth. By joining the team, you’ll have opportunities to develop your skills, expand your knowledge, and advance within the company.

    4. Competitive Salary and Benefits

    This position offers a competitive salary along with comprehensive benefits. You’ll also be part of a supportive team that values your contributions and is invested in your growth.

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    How to Apply

    If you’re excited about this opportunity and believe you have what it takes to succeed, we encourage you to apply. The application process is straightforward:

    1. Submit Your CV:
      Ensure your CV highlights your customer service experience, particularly in the B2B space, and demonstrates your communication and problem-solving abilities.
    2. Cover Letter:
      Write a brief cover letter detailing why you’re the right fit for this role and how your experience aligns with the responsibilities listed.

    Click here to apply

    The B2B Customer Service Agent vacancy at Pepkor Lifestyle offers an exciting chance to join one of South Africa’s leading retail companies. With the opportunity to work in a dynamic environment, build strong relationships with clients, and grow your career, this position is perfect for anyone passionate about delivering excellent customer service.

    If you meet the qualifications and are ready to take on this challenge, apply now and start your journey with Pepkor Lifestyle!

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