In an era where customer satisfaction is key, the role of a Consultant, Cash (Level 1) at Standard Bank is a crucial one. This position, based in Durban, KwaZulu-Natal, provides an opportunity for an experienced banking professional to engage with walk-in customers, addressing their cash and card-related queries while ensuring the highest standards of service.
It is a role that demands not only technical proficiency but also a strong understanding of banking procedures, legal compliance, and customer-centric service delivery.
Key Responsibilities
- Handling Customer Transactions
- Assist walk-in customers with cash and card-related matters, including deposits, withdrawals, and other banking transactions.
- Provide frontline support to ensure smooth processing of financial services.
- Ensure that all transactions comply with banking regulations and policies.
- ATM and Money Transfer Services
- Manage ATM-related queries and ensure proper functioning of ATM services.
- Facilitate MoneyGram transactions, assisting customers with local and international money transfers.
- Assessing Customer Needs
- Understand customer requests and offer appropriate financial solutions.
- Identify potential issues and provide accurate information regarding branch banking policies.
- Enhance the customer experience by offering advice on banking services.
- Cash Handling and Compliance
- Ensure accurate cash transactions and manage bulk cash requirements.
- Comply with security policies related to cash handling, cheques, and foreign exchange.
- Maintain proper records in accordance with banking laws and internal guidelines.
- Coordination with Other Departments
- Work closely with other banking departments to resolve customer queries efficiently.
- Understand the different functions of the branch and coordinate efforts for seamless operations.
Qualifications and Experience Required
Minimum Educational Requirements
- Matric (Secondary/High School Qualification)
- National Certificate in Banking (NQF5 FAIS Aligned Qualification)
Experience Required
- Three to four years of experience in branch banking operations.
- Strong knowledge of banking policies, teller functions, and frontline support.
- Experience in handling foreign exchange, bulk cash, and ATM services.
- Understanding of the legal framework related to cheque processing and cash transactions.
- Familiarity with the operational aspects of other departments within the bank.
Core Competencies and Skills Required
Behavioral Competencies
- Practical Approach – Ability to solve problems effectively and efficiently.
- Strong Communication Skills – Clear and articulate when interacting with customers.
- Analytical Thinking – Ability to examine and assess financial information accurately.
- Exploration of Solutions – Willingness to consider multiple approaches for solving customer queries.
- Following Procedures – Strict adherence to bank policies and industry regulations.
Technical Competencies
- Application & Submission Verification – Understanding of processes related to business banking applications.
- Banking Procedures – In-depth knowledge of financial processes and regulatory requirements.
- Customer Review and Verification – Ensuring compliance with consumer banking policies.
- Customer Service Understanding – Strong ability to assess customer needs and provide suitable banking solutions.
- Processing Transactions – Efficient handling of cash deposits, withdrawals, and teller services.
Why This Role is Important
The Consultant, Cash (Level 1) plays a critical role in ensuring smooth banking operations. With a deep understanding of banking processes and customer service, this role bridges the gap between customer expectations and the bank’s financial services.
The job requires someone who is not only skilled in handling cash and ATM transactions but also capable of assessing customer demands, providing accurate information, and ensuring compliance with financial regulations. By doing so, the consultant helps strengthen customer relationships, enhance service efficiency, and contribute to the bank’s overall success.
How to Apply
Candidates interested in this opportunity are encouraged to apply online using the job reference ID 80373308A-0001. Applications should be submitted through Standard Bank’s official job portal.
The Consultant, Cash (Level 1) position at Standard Bank Durban is a dynamic and customer-focused role that requires precision, efficiency, and excellent communication skills. With a solid understanding of banking procedures, cash handling, and customer service, the right candidate can make a significant impact in ensuring a seamless banking experience for customers.
For those looking to build a career in banking, this role provides an opportunity to develop valuable skills, work with industry experts, and contribute to one of South Africa’s leading banks.
Check also: Cashier Position Available at SPAR Cape Town – Apply by 21 March 2025