Mr Price Money, a leading financial services division of the Mr Price Group, is currently seeking a dedicated and customer-focused Call Centre Agent (New Accounts) to join their dynamic team in Durban, KwaZulu-Natal.
This role offers a unique opportunity for individuals passionate about customer service and account management, providing an environment where professional growth and financial rewards go hand in hand.
Call Centre Agent Role Overview
As a key member of the call centre team, the Call Centre Agent (New Accounts) is responsible for handling customer inquiries, processing store card applications, verifying customer information, and ensuring seamless service delivery. This role plays a vital part in expanding the company’s customer base and enhancing the overall shopping experience.
The ideal candidate must possess strong communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. With a customer-first mindset, the successful applicant will contribute to maintaining the high standards of service that Mr Price Money is known for.
Key Responsibilities
The Call Centre Agent (New Accounts) will take on a variety of essential responsibilities, including:
- Managing Customer Queries: Addressing customer inquiries, correspondence, and concerns promptly to provide excellent customer service and minimize complaints.
- Verifying Employment and Personal Details: Conducting telephonic verification of employment and personal details for store card applications to ensure accuracy and prevent fraudulent activity.
- Updating Customer Information: Maintaining accurate customer records by updating details on the relevant debtor’s system, ensuring that all information remains up to date.
- Processing Store Card Applications: Handling the processing of new store card applications across all Mr Price Group divisions to expand the credit and customer base (specific to outbound agents).
- Ensuring Compliance: Adhering to industry legislation, including the Consumer Protection Act, Protection of Personal Information Act (POPI), National Credit Act, and ICASA regulations.
Why Join Mr Price Money?
Mr Price Money is committed to providing an engaging and rewarding work environment where employees feel valued and motivated. The company offers a variety of benefits that make it an excellent workplace for career-driven individuals.
1. Performance-Based Incentives
Employees have the opportunity to achieve their targets and receive attractive incentives, rewarding them for their hard work and dedication.
2. Career Growth & Development
The company provides extensive learning and development programs, equipping employees with the necessary skills to advance their careers within the organization.
3. Exclusive Employee Discounts
Staff members enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys, making shopping more affordable and rewarding.
4. Financial Security & Share Scheme
After completing one year of permanent service, employees gain access to the company’s share scheme, allowing them to become part-owners in the success of Mr Price Group. This benefit ensures long-term financial security and growth.
5. Dynamic Work Environment
The workplace is vibrant and energetic, offering employees an engaging and supportive atmosphere where every day presents new challenges and learning opportunities.
6. Health & Wellness Programs
Employee well-being is a priority, and Mr Price Money offers comprehensive wellness programs designed to support the overall health and happiness of its workforce.
7. Recognition & Rewards
The company values hard work and dedication, recognizing and rewarding employees for their achievements through exciting incentive programs.
Minimum Qualifications & Experience
To be considered for this position, candidates must meet the following requirements:
- Education: Minimum of Grade 12 (Matric) qualification.
- Experience: At least one year of call centre experience, preferably within a new accounts department.
- Advantageous Experience: Prior experience in account applications processing is beneficial but not mandatory.
Required Skills & Knowledge
The role demands a combination of technical knowledge, customer service skills, and attention to detail. Candidates should demonstrate:
- Understanding of Industry Legislation: Knowledge of regulations such as the Consumer Protection Act, POPI Act, National Credit Act, and ICASA guidelines.
- Effective Communication Skills: The ability to clearly and professionally communicate with customers, ensuring that all inquiries are handled efficiently.
- Problem-Solving Abilities: Quick identification of issues and provision of effective solutions to customer concerns.
- Attention to Detail: Accuracy in verifying and updating customer information and ensuring smooth account setup processes.
This position at Mr Price Money is ideal for individuals passionate about customer service, account management, and financial services. It offers a structured career path with numerous opportunities for growth and professional development. The company’s commitment to recognizing and rewarding employee contributions makes this a fulfilling and exciting career choice.
For those who thrive in a fast-paced environment and enjoy working with people, this is a fantastic opportunity to join one of South Africa’s most reputable retail and financial services brands. If you meet the requirements and are ready to take on a rewarding challenge, apply today and take the next step in your career with Mr Price Money.
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