African Bank is seeking a dynamic and goal-driven Sales Consultant to join its team in Eyethu Orange Farm. This permanent position falls within the Clerks sector and is an excellent opportunity for individuals looking to advance their careers in sales and customer service. The role is designed to enhance customer growth, increase revenue, and improve collections through effective sales strategies.
Sales Consultant Role Details:
- Job Title: Sales Consultant (Eyethu Orange Farm)
- Reference Number: 1189SCS005
- Sector: Clerks
- Job Type: Permanent
- Application Period: 10 February 2025 – 14 March 2025
1. Sales Focus
The primary responsibility of the Sales Consultant will be to achieve and exceed customer acquisition and revenue targets as set by the bank. This includes:
- Meeting individual activity metrics for all product lines.
- Implementing sales strategies for product and value-added services, including up-selling, cross-selling, and capital take-up.
- Engaging in outbound calling to connect with both existing and prospective customers.
- Converting sales opportunities from inbound customer requests, lead generation initiatives, and general inquiries.
- Developing and maintaining strong business relationships to facilitate new sales.
- Assisting in cross-selling other bank products where relevant.
- Tracking and managing the sales pipeline while monitoring prospect data and activity reports.
- Scheduling face-to-face customer meetings, appointments, and presentations.
- Conducting financial needs analysis to ensure a needs-based selling approach.
- Following up with customers to obtain necessary documents and provide progress updates.
- Adhering to supervision requirements for financial products as set by management.
- Preparing reports on weekly, monthly, and quarterly sales performances.
- Managing cash transactions, credit card administration, and collections processes with proper authorization.
- Taking full responsibility for individual sales results.
2. Marketing Focus
A strong marketing focus is essential to this role. The consultant will be expected to:
- Stay informed about banking products, services, and market trends.
- Identify referral opportunities within and around the branch.
- Help the branch achieve its goals through marketing initiatives, promotions, and telemarketing.
- Take part in community events to increase business visibility.
- Ensure that all marketing efforts comply with the bank’s policies and procedures.
3. Risk & Compliance Focus
To maintain high-quality service and compliance standards, the Sales Consultant must:
- Ensure deal quality by accurately reviewing and completing applications using bank-approved tools.
- Follow policies and procedures in all customer interactions.
- Adhere to regulatory and compliance requirements as per banking regulations.
- Report fraudulent behavior and suspicious activities through designated reporting channels.
- Maintain a zero-defect approach in terms of deal quality and income/expense capturing.
- Stay compliant with the Financial Advisory and Intermediary Services (FAIS) regulations and relevant qualifications as set by the bank.
4. Customer Service
Exceptional customer service is a key part of the job. The Sales Consultant is expected to:
- Follow the bank’s Customer Service Standard and relevant legislation.
- Ensure full compliance with Treating Customers Fairly (TCF) principles.
- Take responsibility for personal behavior and assist teammates in enhancing customer interactions.
- Help customers achieve their financial goals through proper guidance and product offerings.
- Provide quality service by ensuring quick application turnaround times, efficient query resolutions, and effective solution creation.
5. Training & Development
Continuous learning is an essential part of the role. The consultant must:
- Participate in sales and service training to address performance gaps.
- Complete all product and service training to enhance customer service skills.
- Take part in risk and compliance training to meet regulatory obligations.
- Stay updated on statutory and compliance changes that affect banking operations.
6. Operational Responsibilities
Apart from sales and customer service, the Sales Consultant will also be responsible for:
- Following security and safety procedures within the branch.
- Adhering to opening and closing protocols, including camera surveillance where necessary.
- Participating in robbery and fire drills, as well as health and safety procedures.
- Handling additional administrative tasks as assigned by management.
African Bank offers a dynamic work environment with opportunities for professional growth. The Sales Consultant role is designed for individuals who are ambitious, customer-focused, and ready to make a meaningful impact in the banking sector. With a focus on sales, marketing, risk management, and compliance, this position provides a well-rounded opportunity for career advancement.
If you are interested in joining a reputable financial institution and growing your career in sales, this is your chance to apply for the Sales Consultant position at African Bank in Eyethu Orange Farm.
Start your journey towards a rewarding career in banking by applying today!
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