Coca-Cola Peninsula Beverages (CCPB) is offering an exciting opportunity for graduates seeking to gain valuable experience in the customer service and marketing sectors. CCPB, an independent bottling company that manufactures and distributes products from The Coca-Cola Company across the Western and Northern Cape, is now hiring a Customer Service Centre Intern for a six-month fixed-term internship.
About Coca-Cola Peninsula Beverages
Coca-Cola Peninsula Beverages takes great pride in its status as a Top Employer in South Africa, as certified by the Top Employers Institute. This recognition reflects the company’s commitment to creating an environment where its employees are valued, supported, and empowered. The company’s motto, “people are valuable in direct proportion to their ability to work in harmony with other people,” guides its internal culture. The company’s core values—Fairness, Accountability, Continuous Improvement, and Teamwork (FACT)—form the foundation of its operations and influence how it nurtures its workforce.
CCPB is offering a unique opportunity for a graduate to join its Customer Service Centre (CSC) team. The successful candidate will work in a dynamic environment, gain industry exposure, and develop both their knowledge and skills. This internship is perfect for someone eager to learn and build a foundation for a successful career in customer service, sales, and marketing.
Role Overview: Customer Service Centre Intern
As a Customer Service Centre Intern, the selected candidate will serve as the crucial link between CCPB and its customers. The role will primarily focus on handling inbound and outbound calls, telesales, order capturing, and influencing customer decisions to ensure high levels of satisfaction. Additionally, the intern will have the opportunity to communicate with customers via email and interact daily with various internal teams, including sales, marketing, and logistics.
Key responsibilities of the role include:
- Inbound and Outbound Calls: Managing customer inquiries, responding to requests, and following up on product orders.
- Telesales: Actively engaging with customers to influence and capture orders, ensuring that targets are met while maintaining strong customer relationships.
- Email Communication: Ensuring clear, concise, and professional communication with customers via email, resolving any issues or queries they may have.
- Internal Collaboration: Coordinating and collaborating with other departments within CCPB to ensure the best customer experience.
- Customer Service Quality: Providing high-quality customer service by listening to customer needs, addressing concerns, and ensuring customer satisfaction.
Skills, Experience, and Education Requirements
This internship is aimed at recent graduates who meet the following qualifications:
- Minimum National Diploma (NQF 6): Preferably in business administration, sales, marketing, or a related field.
- Less Than 1 Year Work Experience: Ideal for candidates who have recently graduated and have minimal work experience.
- Valid Driver’s License: A requirement for the role, as the intern may need to attend to various tasks that require transportation.
- Own Means of Transport: The candidate should have their own reliable transport to get to and from the workplace.
- Willingness to Work Flexible Hours: The internship may require flexibility in terms of working hours, depending on business needs.
Why Choose Coca-Cola Peninsula Beverages?
Coca-Cola Peninsula Beverages is not only recognized as a leader in the beverage industry but also as a top employer that truly invests in the development of its people. By joining CCPB, the selected intern will have the opportunity to work in a supportive and innovative environment that encourages growth and fosters long-term career development. CCPB’s ongoing commitment to continuous improvement means that employees have access to ongoing learning opportunities to further enhance their skills.
Additionally, CCPB is committed to employment equity and creating a diverse workforce that represents the demographics of South Africa. This internship provides a chance for candidates from all backgrounds to join an organization that values fairness and accountability.
How to Apply
Interested candidates who meet the qualifications and are eager to embark on this internship journey with Coca-Cola Peninsula Beverages should apply before the closing date of 15 June 2025. The internship will be based in Parow, Western Cape, and the selected intern will have the opportunity to gain invaluable experience in a leading global company.
This internship is not just an opportunity to work but to grow and develop in a company that values its people and fosters a culture of teamwork, innovation, and continuous improvement. If you’re passionate about customer service, eager to learn, and ready to kickstart your career in a dynamic industry, this internship is the perfect next step for you.
Check also: The Foschini Group YES Learnership Programme (2025)