Are you someone who dreams of combining a passion for adventure, outdoor living, and travel with meaningful work? Look no further than this unique career opportunity. Shorza, based in Sandton, Gauteng, is offering a life-changing position for an individual ready to embrace an extraordinary journey. This permanent role as a Customer Experience & Operations Specialist is unlike any other, bringing together the thrill of endurance horse racing, global travel, and customer experience excellence.
A Career Beyond the Ordinary
This isn’t your typical office job. Instead, you’ll be part of the world’s greatest endurance horse racing series, a team that specializes in delivering epic, life-affirming adventures. For three years, you’ll travel to breathtaking destinations, camp in remote and rugged locations, and help create unforgettable experiences for customers from all walks of life.
Key Responsibilities
As a Customer Experience & Operations Specialist, your primary role will be to ensure every participant’s journey is seamless and memorable. Here’s what you’ll do:
- Customer Care: From handling inquiries via email, live chat, and phone calls to resolving issues promptly, you’ll be the first point of contact for participants. Your enthusiasm and efficiency will ensure they feel supported every step of the way.
- Sales Growth: Inspire excitement for the adventures by converting inquiries into confirmed bookings, boosting participation in these once-in-a-lifetime events.
- Financial Coordination: Manage payments, refunds, and related queries with precision, ensuring a smooth financial process for customers.
- Storytelling & Marketing: Share captivating stories from the field through social media, newsletters, and marketing content, bringing the magic of the adventures to a broader audience.
- Logistics Management: Organize travel arrangements, prepare event merchandise, and coordinate with freelancers and volunteers to ensure events run smoothly.
- System Optimization: Continuously improve processes and find innovative solutions to enhance the customer journey.
- Event Support: Dive into the heart of the action by supporting adventure events directly, ensuring they’re executed to perfection.
The Ideal Candidate
This role is perfect for someone who thrives in fast-paced, ever-changing environments and is deeply passionate about outdoor living, green living, and equestrianism. Here’s what Shorza is looking for:
- A love for adventure, wildlife, and extreme thrills.
- Exceptional English communication skills, both written and spoken.
- Strong organizational skills with a proactive and adaptable mindset.
- A willingness to travel extensively, camp in remote locations, and embrace the challenges of the wild.
Why This Role Stands Out
Shorza offers more than just a job—it’s a lifestyle change and an opportunity to create a lasting impact. By joining this team, you’ll be part of something bigger:
- Adventure: Travel the world, explore remote destinations, and connect with like-minded adventurers.
- Passion-Driven Work: Combine your love for horses, nature, and sustainability with meaningful tasks that directly impact customer experiences.
- Personal Growth: Gain new skills, meet incredible people, and become part of a global community united by a shared love for adventure and the environment.
About Shorza
Shorza operates in the Leisure, Travel, and Tourism industry, offering unparalleled experiences for thrill-seekers and nature enthusiasts. With its headquarters in Sandton, Gauteng, this forward-thinking company continues to push boundaries and redefine what it means to deliver unforgettable adventures.
How to Apply
Are you ready to join a team that blends passion, purpose, and adventure? This is your chance to embark on a career that truly changes lives, including your own.
If you love animals, the great outdoors, and making a positive impact on the world, apply today to become Shorza’s next Customer Experience & Operations Specialist.
The opportunity to become a Customer Experience & Operations Specialist at Shorza is more than a career—it’s a transformative journey. If you’re someone who thrives on adventure, values meaningful connections, and dreams of working in the great outdoors, this role offers the perfect platform to combine your passions with impactful work. Whether it’s engaging with customers, managing thrilling events, or exploring remote locations, every aspect of this job is designed to inspire and challenge you.
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Shorza is looking for individuals ready to step out of their comfort zones, embrace the wild, and make lasting memories while contributing to a global community of adventurers. If this resonates with you, don’t miss out—take the leap and apply today. The adventure of a lifetime awaits!