FlySafair, a leading name in South Africa’s aviation industry, has opened applications for the role of Customer Service Agent at its Durban base. This exciting opportunity, announced on 17 January 2025, invites dedicated individuals who are passionate about customer service to join the dynamic Passenger Services team.
As a temporary position, this role promises exposure to a fast-paced, customer-focused environment, with a strong emphasis on professionalism and teamwork.
Position Overview
The Customer Service Agent role is integral to FlySafair’s Passenger Services Department. Reporting directly to the Manager: Base Airport, the successful candidates will become part of a team that ensures passengers have seamless experiences from ticket purchase to boarding. This role calls for individuals who can adeptly handle challenges, maintain professionalism under pressure, and uphold the airline’s commitment to exceptional customer service.
Key Responsibilities
The primary duties of the Customer Service Agent include:
- Ticket Sales and Flight Changes: Assisting passengers with bookings, ticket purchases, and flight modifications, while providing detailed explanations of rules, regulations, and procedures.
- Handling Flight Disruptions: Offering assistance during flight cancellations or delays, ensuring passengers receive timely updates and solutions.
- Confidentiality and Security: Managing and safeguarding sensitive customer information in line with company policies.
- Complaint Resolution: Addressing customer complaints professionally and escalating complex issues to supervisors when necessary.
- Customer Interaction: Delivering top-notch customer service at every point of interaction.
Qualifications and Experience
Applicants must meet the following criteria:
- Possess a Grade 12 certificate or equivalent qualification.
- Have prior airport and ticket sales experience, enabling them to navigate the complexities of the airline industry.
- Be adept at using Microsoft Office applications such as Word, Excel, and Outlook.
- Exhibit excellent communication skills, particularly in English, and demonstrate proper phone etiquette.
- Display a strong understanding of effective customer service delivery.
Work Environment and Requirements
FlySafair is clear about the flexibility required for this role. Candidates must be willing to:
- Work during weekends, public holidays, and flexible hours.
- Adapt to shift work, ensuring coverage during peak and off-peak times.
In addition to technical qualifications, the airline is searching for individuals with personal attributes that align with its values. Ideal candidates will be:
- Punctual and reliable, with excellent time management skills.
- Patient yet assertive, able to navigate customer concerns with professionalism.
- Customer-focused and service-oriented, ensuring passenger satisfaction remains a priority.
Why Join FlySafair?
FlySafair has established itself as a trusted airline known for its affordable fares and commitment to customer satisfaction. Joining the team at FlySafair means becoming part of a brand that values innovation, integrity, and teamwork. For those with a passion for aviation and customer service, this position provides an invaluable opportunity to contribute to an esteemed organization while gaining meaningful experience in the field.
How to Apply
Interested applicants must note the following application guidelines:
- Applications via email will not be accepted.
- Priority will be given to candidates from under-represented designated groups, in line with FlySafair’s commitment to diversity and inclusion.
- If no feedback is received within two weeks of the closing date, applicants are advised to consider their applications unsuccessful.
Candidates are reminded that the closing date for applications is 23 January 2025. Prospective applicants are encouraged to prepare their documents and submit them promptly to avoid missing this opportunity.
FlySafair’s Discretion
FlySafair has reserved the right to:
- Withhold proceeding with the vacancy.
- Appoint selected candidates based on the company’s operational requirements.
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For those seeking a career in customer service within the aviation industry, FlySafair’s temporary Customer Service Agent position in Durban is a golden opportunity. The role not only promises professional growth but also allows individuals to contribute meaningfully to an airline that prides itself on delivering exceptional service.
With its reputation as a reliable and customer-centric airline, FlySafair offers more than just a job—it provides a platform to build a rewarding career in the bustling world of aviation. Interested individuals are encouraged to act quickly, as the closing date of 23 January 2025 is fast approaching.