Are you looking for an exciting career opportunity in customer service with one of South Africa’s leading health, wellness, and fitness companies? Virgin Active South Africa is hiring a Customer Service Agent to join their dynamic team in Cape Town, Western Cape. This role is perfect for individuals passionate about helping others and delivering exceptional service.
Customer Service Agent Job Overview
- Role: Customer Service Agent
- Location: Cape Town, Western Cape
- Company: Virgin Active South Africa (Pty) Ltd
- Contract Type: Permanent
- Application Deadline: 2 December 2024
- Industry: Health, Wellness, and Fitness
- Division: Contact Centre
- Minimum Experience: Mid-Senior
- Functional Area: Customer Service
About Virgin Active South Africa (Pty) Ltd
Virgin Active South Africa is part of the global Virgin Group, a brand known for its innovation, customer-centric approach, and dynamic presence across industries. Founded in 1999, Virgin Active has become one of the leading names in the health, wellness, and fitness sector, operating numerous health clubs nationwide.
Customer Service Agent Job Description
As a Customer Service Agent at Virgin Active, you’ll enable customers to embrace an active lifestyle by providing them with heartfelt service. This role emphasizes creating irresistible experiences that align with Virgin Active’s mission of inspiring health and fitness.
Duties and Responsibilities
Your primary responsibilities will include:
- Customer Interaction
- Provide exceptional service to customers via phone or written correspondence.
- Tailor solutions to individual member needs, ensuring all interactions embody the Virgin Active culture.
- Handle member queries and complaints professionally while aiming to exceed expectations.
- Data Management
- Accurately capture and process call and service intervention data.
- Ensure that follow-up actions are completed, updating customers promptly.
- Policy Adherence and Coordination
- Adhere to all company policies, procedures, and service-level agreements (SLAs).
- Work collaboratively with internal and external stakeholders to resolve customer concerns.
- Professional Communication
- Display excellent communication and interpersonal skills to achieve positive outcomes for both customers and the business.
- Performance Standards
- Consistently meet or exceed Key Performance Indicators (KPIs), including Customer Satisfaction (CSAT), productivity adherence, and quality assurance.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT): Deliver service that delights every customer.
- Productivity Adherence: Meet daily performance goals consistently.
- Quality Assurance & Compliance: Maintain high standards in every customer interaction.
Minimum Requirements
To qualify for this exciting opportunity, you’ll need:
- Education: Matric qualification or equivalent.
- Experience: Up to 3 years in a contact centre role or similar position.
- Skills:
- Proficient in English (verbal and written).
- Ability to multitask across multiple systems and communication channels.
- Resilience and strong problem-solving skills.
Preferred Attributes
- Empathy and rapport-building capabilities.
- Quality-focused approach to delivering results.
- Influencing and objection-management skills.
- Familiarity with customer relationship management (CRM) software and telephone systems.
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Why Join Virgin Active South Africa?
Virgin Active is a company that values learning, improvement, inspiration, and fun. They’re looking for individuals who align with their business values and are excited to contribute towards their strategic vision. By joining the team, you’ll play a vital role in helping people transform their lives through health and fitness.
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Application Process
If you’re ready to do the best work of your life, don’t miss this opportunity! Applications for this role close on 2 December 2024.
The Customer Service Agent role at Virgin Active South Africa (Pty) Ltd offers an exciting opportunity to be part of a globally renowned organization committed to health, wellness, and customer satisfaction. By joining the Virgin Active team, you’ll play a key role in ensuring that every member receives a world-class experience, helping them on their journey to a healthier and more active life.