Are you passionate about customer service and have experience in the publishing industry? If so, Media24 has a fantastic opportunity for you! Jonathan Ball Publishers (JBP), a subsidiary of Media24 and a well-established name in the South African publishing industry, is currently looking for a dedicated Customer Services Consultant to join their team in Denver, Johannesburg.
Customer Services Consultant Job Overview
- Job Title: Customer Services Consultant
- Company: Media24
- Location: Johannesburg, Gauteng
- Job Type: Permanent
- Application Closing Date: 18 October 2024
About Media24 and Jonathan Ball Publishers
Media24 is one of the leading publishing houses in South Africa, known for its diverse portfolio of magazines, books, and digital content. Jonathan Ball Publishers, as part of Media24, represents a number of prominent British and American authors and is renowned for publishing works that shape the South African literary landscape. Joining this team offers you a chance to work with a company that values creativity, innovation, and customer satisfaction.
Customer Services Consultant Job Description
The Customer Services Consultant role is central to ensuring high-quality customer service within the organization. You will handle a variety of inquiries, both domestic and international, and play a critical part in ensuring that customers’ needs are met in a timely and efficient manner. This position is ideal for someone who is organized, enjoys engaging with people, and thrives in a fast-paced environment.
Key Responsibilities
As a Customer Services Consultant, your daily duties will include:
- Managing Incoming Calls: Answering all incoming calls in accordance with the company’s standard operating procedures.
- Handling Enquiries: Responding to queries via telephone, fax, or email, and providing accurate information about products and services.
- Order Processing: Processing telephonic orders, ensuring all necessary details are captured correctly.
- Domestic and International Orders: Following up on both local and international orders, ensuring prompt delivery.
- Coordination with Departments: Liaising with other departments to ensure customer requests are addressed efficiently.
- Administrative Duties: Performing general administrative tasks, such as data entry and record-keeping.
- Switchboard Relief: Assisting with switchboard duties when required.
- Service Level Targets: Meeting or exceeding service level targets as stipulated in the Key Performance Areas (KPAs).
Requirements and Experience
To be successful in this role, you should meet the following requirements:
- Education: Grade 12 or equivalent qualification.
- Experience: At least two to three years’ experience in customer services. Previous experience in the publishing industry and familiarity with Book Master software would be advantageous.
- Skills:
- Excellent communication skills, both written and verbal.
- Good listening skills to effectively understand and address customer concerns.
- Ability to foster positive relationships with customers and colleagues.
- Strong interpersonal, organizational, and administrative skills.
- Computer literacy is essential, including proficiency in Microsoft Office applications.
- Ability to work under pressure and meet deadlines.
Why Join Media24?
Working at Media24 offers numerous benefits, including:
- Being part of a dynamic and innovative team in a reputable publishing house.
- Opportunities for career growth within the organization.
- A collaborative work environment that values input and creativity from all team members.
- Exposure to both local and international publishing markets.
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How to Apply
If you believe you have the necessary qualifications and experience, and you are excited about the prospect of joining a leading publishing company, we encourage you to apply for this position. To submit your application, please include a comprehensive CV and a cover letter through the following link.
Click here to apply
Note: Only shortlisted candidates will be contacted. If you have not heard from Media24 within one month of the closing date, please consider your application unsuccessful.
Media24 is committed to achieving employment equity. Preference will be given to suitable candidates from the designated group as defined in their employment equity policy.
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This is an exciting opportunity to join a prestigious publishing company like Media24, where you can contribute to the growth of the company and develop your career in customer service. If you have a passion for books, excellent communication skills, and the ability to handle customer queries effectively, this role could be your next career move.