Ares Holdings is pleased to announce an E-Commerce Customer Service Coordinator Vacancy. This position is perfect for individuals who are passionate about providing exceptional customer service and have a solid understanding of e-commerce operations. The E-Commerce Customer Service Coordinator will be instrumental in ensuring customers a seamless and positive online shopping experience.
With a keen eye for detail, strong problem-solving skills, and a commitment to enhancing customer satisfaction, the successful candidate will be a valuable addition to the Ares Holdings team. The E-Commerce Customer Service Coordinator Vacancy offers a chance to advance one’s career within a dynamic and supportive environment.
E-Commerce Customer Service Coordinator Vacancy at Ares Holdings Overview:
- Position: E-Commerce Customer Service Coordinator
- Company: Ares Holdings
- Location: Cape Town, Western Cape
- Type: Contract
- Closing Date: 18 September 2024
- Division: Crocs
- Experience Level: Mid-Senior
- Industry: Retail
- Functional Area: Operations
- Contract Term: 6 months
Job Summary:
The E-Commerce Customer Service Coordinator will work closely with the EC Ops Coordinator, the wider E-commerce team, and the Shared Services CS & Logistics teams. This role is crucial for delivering outstanding customer service and ensuring a smooth online shopping experience.
Requirements:
- Education:
- Relevant tertiary qualification
- Experience:
- Minimum of 3 years’ experience in a similar role
- Proficiency in Shopify and Zendesk
Key Responsibilities:
- Customer Service:
- Assist the Customer Service & Brand Communications Coordinator with addressing customer queries via email, phone, and social media.
- Provide clear communication to customers regarding late deliveries, stock availability, and short shipments.
- Monitor customer activity and reports to enhance the FAQ page and address common issues.
- Operations:
- Support the EC Ops Coordinator in ensuring that orders are fulfilled and dispatched within the prescribed service level agreements (SLAs).
- Collaborate with the Logistics Manager to ensure timely delivery of customer orders.
- Oversee the processing of returns and exchanges by the logistics partner, ensuring compliance with SLAs.
- Maintain packaging and sticker levels at the logistics partner to accommodate peak seasons.
- Assist with system recaps, short shipments, and processing refunds or replacements as needed.
- On-Site Support:
- Assist the Digital Content Specialist with on-site updates, including product uploads, tags, and pricing adjustments.
Perks & Benefits:
- Work with a rapidly expanding distributor and aspirational brands
- Access to gym and shower facilities
- Personal trainer and yoga sessions
- Pension fund and medical aid with gap cover
- Staff allocation worth R10,000 retail value per annum
- 50% staff discount for you and your family across all brands within the group
- Healthy lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness Program
How to apply
- Prepare Your Documents:
- Ensure your resume/CV and cover letter are up-to-date and saved in PDF or Word format.
- Create an Account or Log In:
- If you don’t have an account, create one using your email address and a password.
- If you already have an account, log in with your existing credentials.
- Complete the Application Form:
- Fill out the online application form with your personal information, work experience, and qualifications.
- Upload Your Documents:
- Attach your resume/CV and cover letter according to the application instructions.
- Review and Submit:
- Review all the information and attached documents for accuracy.
- Click the “Submit” button to finalize your application.
- Follow Up:
- Check your email regularly for updates on your application status.
Tip: Free CV Templates that Pass the Applicant Tracking System
Ares Holdings is delighted to offer the E-Commerce Customer Service Coordinator Vacancy, ideal for individuals passionate about delivering outstanding customer service and possessing a strong grasp of e-commerce operations. The role is crucial in ensuring a seamless and positive online shopping experience for customers.
With attention to detail, excellent problem-solving skills, and a dedication to enhancing customer satisfaction, the successful candidate will play a vital role within the Ares Holdings team. This position presents an excellent opportunity to advance one’s career in a dynamic and supportive environment.