Intercare Group South Africa is on the lookout for a personable and organized professional to fill the role of Dental Receptionist. This vital position involves being the first point of contact for patients, offering a warm welcome, managing appointments, and ensuring the seamless operation of the dental practice.

    The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

    Dental Receptionist Vacancy at the Intercare Group South Africa

    • Company: Intercare Group South Africa
    • Location: Pretoria, Gauteng
    • Employment Type: Permanent
    • Closing Date: 02 August 2024

    About Intercare

    • Company Overview: Intercare is a forward-thinking healthcare provider dedicated to value-based care. Guided by our mission to enhance patient well-being, we uphold core values of People-centredness, Integrity, Inclusivity, Excellence, and Innovation.
    • Location: Intercare Castle Gate Medical & Dental Centre, Waterkloof Ridge, Pretoria.
    • Role Objective: The Dental Receptionist will be essential in fostering a welcoming environment and supporting the delivery of excellent patient care.

    Requirements

    • Educational Qualification: Minimum Grade 12.
    • Experience: Previous experience in a customer service or reception role is advantageous.
    • Technical Skills: Proficient in computer use; experience with GoodX system is a plus.
    • Additional Qualifications: Registration as a Dental Assistant with HPCSA is advantageous.

    Key Responsibilities

    Patient Interaction:

    • Provide efficient, friendly, and professional telephone services, ensuring every call is handled with care and precision.
    • Greet patients warmly upon arrival, creating a comfortable and positive first impression.

    Administrative Tasks:

    • Assist patients with form completion, ensuring all documentation is accurate and up-to-date.
    • Maintain patient records and update information as necessary.

    Reception Duties:

    • Manage all aspects of the patient journey, from booking appointments to handling arrival and payment processes.
    • Ensure the smooth flow of patients through the clinic, minimizing wait times and enhancing overall patient satisfaction.

    Customer Guidance:

    • Direct patients to appropriate locations, services, and professionals within the facility.
    • Provide clear and concise information to patients regarding clinic policies, procedures, and available services.

    Confidentiality:

    • Maintain patient confidentiality in accordance with POPIA regulations.
    • Handle sensitive information with the utmost discretion and professionalism.

    Workspace Maintenance:

    • Keep the reception area clean, organized, and presentable at all times.
    • Ensure that all informational materials are up-to-date and accessible to patients.

    Emergency Protocol:

    • Refer emergency cases to the nurse’s station as per established protocol, ensuring quick and efficient handling of urgent situations.

    Account Management:

    • Handle basic account queries, process co-payments, and perform cash-up and banking functions.
    • Ensure accuracy and accountability in all financial transactions.

    Why Join Intercare?

    This position represents a remarkable opportunity for a motivated and enthusiastic individual to join the Intercare Castle Gate Medical & Dental Centre as a Dental Receptionist. For those dedicated to providing outstanding customer service and eager to contribute to a team committed to enhancing patient care, this role offers a significant chance to make an impact. By joining the team, the successful candidate will play a crucial role in upholding the organization’s core values and advancing its mission to improve patient well-being. Intercare Castle Gate eagerly anticipates receiving applications and is excited to explore how the skills and passion of new team members can contribute to their ongoing success.

    Application process

    • Closing Date: 02 August 2024.
    • How to Apply: Submit applications via Intercare’s application portal.
    • Required Documents: Include a detailed CV, a cover letter outlining your suitability for the role, and any relevant qualifications or certifications.
    • Note: If you do not receive communication within 2 weeks after the closing date, please consider your application unsuccessful.
    • Diversity Statement: Intercare values Diversity of Thought and invites individuals who align with our purpose and values to apply and contribute to our culture.

    This position represents a remarkable opportunity for a motivated and enthusiastic individual to join the Intercare Castle Gate Medical & Dental Centre as a Dental Receptionist. For those dedicated to providing outstanding customer service and eager to contribute to a team committed to enhancing patient care, this role offers a significant chance to make an impact. By joining the team, the successful candidate will play a crucial role in upholding the organization’s core values and advancing its mission to improve patient well-being. Intercare Castle Gate eagerly anticipates receiving applications and is excited to explore how the skills and passion of new team members can contribute to their ongoing success.

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