For recent graduates and aspiring professionals looking to kick-start their careers in IT, Core Group is offering an IT Support Internship at its Sandton, Gauteng offices. This IT Support Internship presents a golden opportunity for individuals passionate about technology, especially Apple products, to gain hands-on experience in a dynamic and innovative environment.
About Core Group and iStore
The IT Support Internship is offered by Core Group, the parent company of iStore, South Africa’s largest Apple Premium Reseller. Core Group is a leader in the technology retail industry, committed to providing customers with the latest Apple products and outstanding technical support. The company thrives on innovation and teamwork, making it the perfect place for young professionals to grow their careers.
At iStore, customer service and technical excellence are the foundation of success. Interns joining this program will become part of a forward-thinking team that values creativity, efficiency, and technological innovation.
Job Overview: IT Support Internship
The IT Support Internship at Core Group is designed to give interns practical exposure to IT support and technical sales functions. This internship will be a stepping stone for individuals aiming to establish themselves in IT, retail, and sales support roles within a high-performance environment.
Interns will work alongside experienced professionals in the industry, gaining a deep understanding of IT systems, sales processes, and customer engagement strategies.
Key Responsibilities of the IT Support Internship
Interns enrolled in the IT Support Internship program will undertake various responsibilities, including:
- Technical Assistance – Providing support on Apple products and ensuring that clients receive timely solutions to their technical issues.
- Client Engagement – Engaging with customers through different channels, including calls, emails, and direct interactions, to address IT-related concerns.
- Sales Support – Assisting in the sales process by educating customers about Apple products and services, helping them make informed purchasing decisions.
- Follow-Ups & Problem Solving – Conducting follow-ups with clients to ensure their issues are resolved and offering additional solutions when needed.
- Product Knowledge & Training – Gaining in-depth knowledge of Apple’s ecosystem, software, and hardware to better assist customers.
- CRM Management – Maintaining records of client interactions, ensuring accurate documentation, and tracking customer needs in the system.
- Collaboration – Working closely with the sales and technical teams to improve client experiences and contribute to business success.
What Core Group Looks for in an IT Support Intern
The IT Support Internship is ideal for candidates who have recently graduated and are eager to develop their skills in a fast-paced, technology-driven environment. Below are the key qualifications and skills required:
- A recent graduate with a degree in IT, Business, Marketing, Communications, or a related field.
- A strong passion for technology, particularly Apple products.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities to build and maintain relationships with clients.
- A results-driven mindset, focusing on achieving and exceeding performance targets.
- High levels of self-motivation and problem-solving skills.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and CRM software (experience with CRM tools is an advantage).
Benefits of the IT Support Internship at Core Group
Interns accepted into the IT Support Internship program at Core Group will receive the following benefits:
- A comprehensive training and development program tailored for graduates.
- A clear career progression path within Core Group and iStore’s sales and technical teams.
- Mentorship and guidance from experienced professionals in the IT and sales industry.
- A collaborative and innovative work environment where interns can learn and grow.
- Hands-on experience with Apple technology and tools.
- Performance-based incentives and rewards.
- Opportunities to work on exciting projects with a leading technology brand.
How to Apply for the IT Support Internship
Interested candidates should submit their applications before the closing date on 28 February 2025. This is an internship position based in Sandton, Gauteng, and is open to ambitious graduates looking for an opportunity to gain industry-relevant experience.
This IT Support Internship is an excellent opportunity for graduates looking to enter the technology sector, particularly in IT support, technical sales, and retail. It provides real-world experience in a company at the forefront of Apple technology distribution in South Africa.
If you have a passion for technology, problem-solving, and customer engagement, the IT Support Internship at Core Group is the perfect place to start your career.
Check also: Airlink Youth and Graduate Opportunities 2025