Are you detail-oriented, well-organized, and passionate about administrative work? Do you thrive in fast-paced environments, and can you handle multiple tasks while maintaining a high level of professionalism? If so, the OPS Administrator position at Fidelity Services Group in Midrand, Gauteng, might be the perfect fit for you.
OPS Administrator Job Overview
- Position: OPS Administrator
- Location: Midrand, Gauteng
- Type: Permanent
- Division: Fidelity ADT
- Experience Level: Associate
- Industry: Security and Investigations
- Functional Area: Administrative
- Posted on: 17 September 2024
- Closing Date: 27 September 2024
OPS Administrator Job Description
Fidelity Services Group, a leading company in the Security and Investigations industry, is seeking a qualified OPS Administrator to join their dynamic team. The position offers a permanent opportunity to work in the administrative field within one of South Africa’s largest security companies, Fidelity ADT. This is an excellent career opportunity for individuals with strong organizational skills and a passion for providing top-notch support in a high-pressure environment.
Key Responsibilities
As an OPS Administrator at Fidelity Services Group, you will play a crucial role in ensuring the smooth functioning of the operations department. Your duties will include managing critical administrative tasks, coordinating with multiple departments, and liaising with clients and external stakeholders.
1. Meeting Coordination and Diary Management
- Coordinate and schedule meetings as required.
- Take responsibility for minute-taking, creating agendas, typing, and distributing minutes and correspondence from the OPS department.
- Maintain and manage the Regional Manager’s diary to ensure smooth operations.
2. Filing System Management
- Ensure the Regional Manager’s filing system is up-to-date and easy to access.
- Manage all operational travel and accommodation bookings efficiently.
3. Operational Reporting
- Compile and manage weekly and monthly operational reports, including crime stats and headcount reports for the Armed Response (AR) department.
- Draft communications related to company-initiated client cancellations for branches.
- Assist with managing excess leave and staff requisitions.
4. Client Liaison and Complaint Resolution
- Receive and investigate client complaints and ensure timely resolution of issues.
- Provide full feedback to clients, ensuring problems are resolved without reoccurrence.
- Serve as a client liaison and ensure a high standard of client communication and satisfaction.
5. Administrative Support
- Screen all documentation and correspondence for the Regional Manager (excluding personal items) and prioritize them accordingly.
- Assist the Regional Manager in handling client complaints and ensure resolutions are made within the required timelines.
- Support Area Managers and Training Instructors with ad-hoc tasks as needed.
6. Miscellaneous Tasks
- Maintain security and cleanliness of the AR Department and the Regional Manager’s office.
- Represent the AR department on environmental, health, and safety (EHS) matters.
- Ensure attention to detail, handle tasks independently, and meet set deadlines.
Requirements
The ideal candidate for the OPS Administrator position at Fidelity Services Group should meet the following qualifications:
Educational Requirements:
- Matric Certificate is mandatory.
Skill Requirements:
- Excellent communication skills in both English and Afrikaans.
- Proficiency in Microsoft Office applications, including MS Word, Excel, PowerPoint, and MS Outlook.
- A keen eye for detail and the ability to work independently.
Personal Attributes:
- Strong attention to detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Action-oriented with a drive for achieving results.
- High level of integrity and trust.
- Strong interpersonal skills and the ability to navigate organizational politics.
Why Work at Fidelity Services Group?
Fidelity Services Group is a market leader in South Africa’s Security and Investigations industry. Working as an OPS Administrator in the company offers you a chance to grow within a supportive environment that values its employees. You will have the opportunity to contribute to critical security operations that help protect communities and businesses across South Africa.
Fidelity Services Group offers:
- Competitive salaries and benefits.
- A supportive team environment.
- Opportunities for professional development and career growth within the security industry.
If you are passionate about providing excellent administrative support and want to join a reputable company in the security industry, this is the right job for you.
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How to Apply
Interested candidates should apply before the closing date of 27 September 2024. To apply, visit the official Fidelity Services Group website and navigate to the Careers section, or check job listing platforms for the vacancy. Remember to include your CV, a cover letter, and any relevant certifications with your application.
The OPS Administrator role at Fidelity Services Group is perfect for an individual looking to advance their career in the administrative sector of the security industry. With opportunities for growth, a supportive work environment, and a chance to make a tangible impact on security operations, this role promises both professional fulfillment and job satisfaction.
Don’t miss out on the chance to join one of South Africa’s leading security companies. Apply today to take the next step in your career!