OneCart, a leading retail company in Blouberg, Western Cape, has announced a unique opportunity for motivated individuals to join their team as Personal Shoppers in Melkbos. This contract position is an entry-level opportunity in the Operations Department, with a specific focus on delivering high-quality service and supporting customers in-store. The role is perfect for individuals seeking to make an impact in the retail industry by offering tailored advice and assisting with the shopping process.
With applications closing on 12 November 2024, interested candidates are encouraged to apply promptly to secure a chance to join this dynamic team.
Personal Shopper Role Overview
OneCart’s Personal Shoppers act as a personal concierge, enhancing the in-store shopping experience by providing expert advice on products, ensuring accurate order preparation, and assisting with customer inquiries. Working within a fast-paced retail environment, Personal Shoppers are tasked with creating a seamless and efficient service experience.
Key Responsibilities
The Personal Shopper at OneCart will take on a variety of responsibilities aimed at ensuring customer satisfaction and efficient service delivery. These include:
- Customer Guidance and Service: Offering guidance on product choices and making purchasing decisions easier for customers by providing expert advice.
- Order Fulfillment and Payment: Assisting with placing orders and ensuring that payment processes are smooth and secure.
- Customer Assistance: Quickly addressing any complaints, inquiries, or special requests from customers to maintain high satisfaction levels.
- Substitution Advice: Offering suitable product alternatives in cases where certain items are unavailable, discontinued, or out of stock.
- Reporting and Communication: Reporting any issues regarding product quality, shortages, or customer complaints to management promptly.
- Order Management: Carefully selecting, scanning, and packing orders to ensure accuracy and efficiency.
- Product Awareness: Staying informed on product availability, promotions, and new offerings.
- Collaboration and Teamwork: Working closely with other store departments and team members to deliver a cohesive service experience.
- Task Prioritization: Managing daily responsibilities effectively to meet all job requirements.
- Adhering to Company Values: Serving as an example of the company’s values, assisting team members, and contributing to a positive work environment.
Desired Skills and Qualities
To thrive as a Personal Shopper with OneCart, candidates should demonstrate strong communication abilities, a customer-focused attitude, and attention to detail. Resourcefulness, high energy levels, and a commitment to customer satisfaction are essential for success in this role.
Other desirable traits include:
- Problem-solving abilities, especially in high-pressure scenarios.
- Teamwork skills to support colleagues and work collaboratively.
- Adaptability in a fast-paced retail setting.
- Excellent organizational skills to manage tasks effectively.
Eligibility Criteria
Applicants should meet the following requirements to qualify for this role:
- Age: Candidates must be between 18 and 37 years old.
- Education: A matric certificate is required.
- Language Proficiency: The ability to communicate effectively in English.
Required Documents
Interested applicants must submit the following documents:
- Curriculum Vitae (CV).
- Certified Matric Certificate (recently certified).
- Certified ID Document (recently certified).
- Banking Details (proof, no older than three months).
- Tax Proof: SARS letter as proof of tax registration.
Application Process
Candidates who meet the requirements and are eager to start their journey as a Personal Shopper at OneCart can submit their applications before the closing date on 12 November 2024. This role provides a fantastic entry-level opportunity to step into a career in retail operations and gain valuable customer service experience.
Working as a Personal Shopper at OneCart offers individuals a chance to contribute to a high-quality retail experience while developing professional skills in a supportive, customer-focused environment. This position is ideal for those who are enthusiastic about retail, eager to engage with customers, and committed to working as part of a team.
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Apply today and take the first step toward a rewarding career with OneCart!