Rosebank College is pleased to announce an opening for an ICT Support position. This role presents an excellent opportunity for a skilled individual to join their team and play a crucial part in maintaining the seamless operation of their technology systems. The college is looking for a dedicated professional with a strong background in IT support and a passion for enhancing technological infrastructure.
Rosebank College ICT Support Position Overview:
- Location: Rosebank College, Pretoria, Gauteng
- Employment Type: Permanent
- Application Deadline: 09 August 2024
- Division: Rosebank College Pretoria CBD
- Business Unit: Academic Operations
- Experience Level: Entry Level
- Industry: Education Management
- Functional Area: Information Technology
- Compensation: Market-related
About Rosebank College
Institution Overview:
- Affiliation: Independent Institute of Education (The IIE)
- Reputation: One of the leading private higher education institutions in South Africa
- Registration: Registered with the Department of Higher Education and Training
- History: Over 70 years of delivering quality tertiary education
- Student Body: Serves over 20,000 students across South Africa
- Location: Positioned in vibrant cities, reflecting the dynamic environment of the institution
Current Expansion:
- Growth: Expanding range of qualifications and working towards new accreditations
- Opportunity: Seeking qualified staff to support new programmes and institutional growth
- Invitation: Encourage individuals passionate about education to join and contribute to this exciting journey
Job Purpose
- Main Objective: Resolve incidents involving applications and related equipment, assist users in effectively utilizing systems, and support service delivery functions such as computer operations and the service desk.
- Support Tasks: Includes investigating, identifying, analyzing, and resolving problems, providing information about systems, and escalating unresolved issues.
Key Performance Areas
- Desktop Support:
- Request Handling: Evaluate, prioritize, and respond to user requests for assistance.
- Incident Management: Log and track calls using the incident and problem management database.
- Problem Resolution: Address routine user problems and escalate complex issues to Senior ICT Support.
- Software and Hardware Installations:
- Setup: Install desktop and laptop computers with authorized software, and complete related documentation.
- Hardware Installation: Install and set up hardware components like monitors, keyboards, and printers.
- Boardroom Support: Set up and support boardroom and training equipment.
- Testing: Regularly test and fix issues with video conferencing and IT equipment.
- Information Technology Administrative Functions:
- Vendor Liaison: Coordinate with service providers for IT equipment and maintenance.
- Asset Management: Update and manage the hardware and software asset register and handle asset disposal.
- Licensing: Administer software licenses.
- Maintenance: Keep the IT storeroom, server room, and office organized and free from health and safety risks.
- Training: Train and orient staff on hardware and software use.
Requirements:
- Qualifications:
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) or A+ / N+
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
Work Experience
- Experience Required: Completed internship or 1 year of job experience in a similar role.
How to apply
- Prepare Your Documents:
- Ensure you have an updated CV.
- Have a cover letter ready, detailing your suitability for the role.
- Gather copies of relevant qualifications and certifications.
- Access the Application Portal:
- Visit the online application link provided in the job announcement.
- Complete the Application Form:
- Fill in your personal and professional details accurately.
- Upload your CV, cover letter, and supporting documents as required.
- Submit Your Application:
- Review all entered information and uploaded documents.
- Submit your application through the online portal.
- Confirmation:
- You will receive a confirmation email acknowledging receipt of your application.
- Contact:
- For any questions or technical issues, contact the Rosebank College HR department as indicated in the job posting.
- Equal Opportunities:
- Policy: The institution is an equal opportunities employer. Preference will be given to EE and South African candidates.
Interested candidates are encouraged to apply for the ICT Support position at Rosebank College by 09 August 2024. This role provides a valuable opportunity to contribute to the smooth operation of the college’s technology systems and support a dynamic academic environment. Applicants should ensure that their application is complete, including all necessary documents, and submitted through the provided online portal. For any questions or assistance during the application process, please contact the HR department.