Are you passionate about delivering excellent customer service and driving sales? Lesaka Technologies, a leading company in the financial services sector, is seeking a Sales & Services Consultant to join their EasyPay Everywhere division in Stella, North West. This is a permanent position for an individual eager to begin their career in the financial services industry.
About Lesaka Technologies
Lesaka Technologies is a leader in digital financial services, particularly renowned for providing easy and secure payment systems through their EasyPay Everywhere services. Their mission is to connect with customers through high-quality service and innovative solutions. As part of their team, you will contribute to their goal of enhancing financial accessibility for all South Africans.
Key Responsibilities of the Role
As a Sales & Services Consultant at Lesaka Technologies, your primary role will revolve around customer engagement, sales, and services. Here is a breakdown of what you will do:
1. Sales and Customer Service
- Acquire customers and educate them on the full range of products and services offered by EasyPay Everywhere.
- Drive digital migration and ensure customers are activated on the platform, encouraging the use of digital and self-service channels.
- Handle client servicing tasks such as issuing cards, answering queries, and assisting with account servicing and origination.
- Identify customer needs and offer solutions through cross-selling and complementary products.
- Build trust and relationships with clients, ensuring that they feel valued and understood.
2. Customer Engagement and Compliance
- You will take full accountability for engaging with customers, verifying their information through the system, and complying with all regulatory checks such as FICA, POPI, and NCR.
- Ensure compliance with the company’s policies and procedures, particularly those related to FAIS guidelines and the code of conduct.
- Adhere to Treating Customers Fairly (TCF) principles in every interaction, ensuring a positive and fair customer experience.
- Refer any customer queries or issues that fall outside your operational mandate to your team leader.
3. Teamwork and Collaboration
- Collaborate with your team, taking guidance from senior team members to ensure consistency in customer service and support.
- As a valued member of the team, you will work interdependently, sharing information, supporting team objectives, and contributing to the team’s overall success.
4. Process and Risk Management
- Ensure that all transactions adhere to set processes to mitigate operational losses and account closures.
- You will also play a key role in ensuring cost containment by aligning activities with operational efficiency goals.
- Regularly collate information on customer experience and system processes to support continual improvement of services.
5. Sales Target Achievement
- As a Sales & Services Consultant, you are expected to meet the stipulated sales targets through customer acquisition, service retention, and query resolution.
- You will work towards preventing account closures by resolving customer complaints promptly, and proactively retaining customers through excellent service.
Qualifications and Skills Required
Lesaka Technologies is looking for candidates who possess the following qualifications and experience:
Minimum Qualification:
- NQF 4 Qualification is required, which provides a solid foundation for understanding the financial services landscape.
Preferred Qualification:
- A Relevant NQF 5 Qualification as prescribed by the Financial Services Board is preferred, demonstrating a deeper understanding of industry regulations and practices.
- A business-related Diploma or Higher Certificate at NQF level 6 will be advantageous.
Regulatory Exam Qualification:
- FAIS compliance is mandatory, so candidates with a Regulatory Exam qualification will have a competitive edge.
Experience:
- 1-2 years of related experience in customer service and sales, particularly in the financial services sector, will help you succeed in this role.
Skills:
- Microsoft Office proficiency is required as you will use these tools to process customer information and manage tasks.
- A strong understanding of regulatory requirements (FICA, POPI, NCR) and the ability to handle sensitive information with integrity and honesty.
- Exceptional communication skills, as you will be expected to converse with customers in a clear, helpful manner, ensuring they understand all services and products.
Key Competencies
To thrive as a Sales & Services Consultant, Lesaka Technologies looks for the following competencies:
- Customer Focus: You should have a keen sense of understanding customer needs and be committed to delivering solutions that make a difference.
- Problem-Solving: Ability to handle upset customers by empathizing, listening, and resolving their issues responsibly.
- Adaptability: In this fast-paced industry, being flexible and ready to embrace change will ensure you continue to meet customer needs effectively.
- Integrity: Lesaka Technologies upholds strong values of transparency and respect in dealing with both customers and team members.
- Teamwork: Collaboration is key to success in this role. You will need to work closely with team members, contributing to the shared goals and objectives.
Why Join Lesaka Technologies?
At Lesaka Technologies, you will have the opportunity to:
- Develop your career: The company is committed to supporting personal and career development. You will have access to role-specific training to help you grow professionally.
- Work in a dynamic environment: You will be working in a team that values innovation, customer satisfaction, and integrity.
- Achieve ambitious goals: Lesaka Technologies offers a challenging and rewarding environment where you can set and achieve ambitious goals.
Key Performance Measures
Your performance as a Sales & Services Consultant will be evaluated on several key areas:
- Meeting the stipulated sales target.
- Number of customer service compliments and complaints received.
- Compliance with FAIS, FICA, POPI, and NCR guidelines.
- Reducing operational losses and ensuring low customer attrition rates.
How to Apply
Review Job Requirements:
- Ensure you meet the necessary qualifications and have the required regulatory exam certificates and relevant experience.
Prepare Your Documents:
- Update your CV to reflect your most recent experience and qualifications.
- Write a tailored cover letter highlighting your suitability for the role.
Tip: Free CV Templates that Pass the Applicant Tracking System
Access the Application Portal:
Submit Your Application:
- Upload your updated CV and cover letter through the portal.
- Double-check all documents for accuracy and completeness before submitting.
If you are passionate about providing exceptional customer service and have a drive for sales, joining Lesaka Technologies as a Sales & Services Consultant in their EasyPay Everywhere division is an excellent opportunity. This permanent position in Stella, North West, offers a chance to kickstart your career in the financial services sector with a leading company. Don’t miss this opportunity to grow and make a positive impact—apply today and take the first step towards a rewarding career!