Are you passionate about technology and have the skills to match? Incredible Connection, one of South Africa’s leading tech retail brands, is excited to announce a Techxpert vacancy at their Eastgate branch in Johannesburg, Gauteng. This opportunity is perfect for someone who thrives in a tech-driven environment, has a knack for troubleshooting, and possesses excellent customer service skills. If you have the right qualifications and a passion for technology, this permanent position could be your next career move.
Techxpert Job Overview
- Company: Pepkor Lifestyle
- Division: Incredible Connection, Eastgate Branch
- Location: Johannesburg, Gauteng
- Job Type: Permanent
- Date Posted: 04 September 2024
- Application Closing Date: 11 September 2024
- Functional Area: Information Technology
- Industry: Retail
Techxpert Job Description
As a Techxpert at Incredible Connection, you will be a key member of the technical team responsible for maintaining, repairing, and optimizing technical systems. You will be expected to bring your technical knowledge and experience to ensure efficient operations, troubleshoot problems, and assist in improving the overall productivity of the business. You will also have the opportunity to engage with customers, leveraging your skills in sales and customer service to close deals and ensure the satisfaction of all tech queries.
This role is perfect for an individual who not only understands technology but also knows how to apply that knowledge in a retail environment. The ideal candidate should have experience in IT hardware, software installations, and networking systems, along with great interpersonal and communication skills.
Key Responsibilities
- Maintenance of technical systems to improve productivity.
- Assist customers in troubleshooting hardware and software issues.
- Perform installations and repairs of IT hardware components.
- Provide expert advice on products and services to customers.
- Ensure compliance with Incredible Connection’s policies, processes, and systems.
- Deliver excellent customer service and foster strong relationships with clients.
- Meet or exceed sales targets by using strong selling and closing skills.
- Collaborate with team members to maintain a productive and positive work environment.
Minimum Requirements
- Matric (Grade 12).
- COMPTIA A Certified (Essentials and Core).
- Valid Driver’s License (Networking knowledge is advantageous).
- Selling skills with the ability to close a sale.
- Strong interpersonal skills and effective verbal and written communication.
- Experience in internal and external networking.
- Excellent troubleshooting skills.
- Ability to handle stress and manage conflict effectively.
- Technical knowledge of IT hardware components and their repair.
- Familiarity with software installations and basic networking systems.
- MS Office proficiency.
- In-depth knowledge of Incredible Connection and JD Group policies, processes, and systems.
- Thorough understanding of branch structure and networks.
- Strong attention to detail, personal resilience, and a target-driven attitude.
- Customer-centric approach with a strong focus on delivering high-quality service.
- A strong commitment to integrity and personal development.
Why Work at Incredible Connection?
Incredible Connection is part of the JD Group, a division of Pepkor Holdings, and is renowned for being a top destination for tech enthusiasts in South Africa. As part of the Incredible Connection family, you will work in a dynamic and technology-driven environment. You’ll get hands-on experience with the latest technology, interact with tech-savvy customers, and contribute to the company’s vision of making life more connected and convenient for all.
As a Techxpert, you will have the chance to develop professionally by enhancing your technical knowledge and customer service skills. You’ll be part of a team that encourages personal growth, and you’ll have access to continuous training and development opportunities. Moreover, you will have the chance to work with cutting-edge products, ensuring that you are always up-to-date with the latest trends in the tech industry.
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How to Apply
Interested candidates should submit their applications by 11 September 2024. Make sure to highlight your relevant qualifications, experience, and why you think you would be the perfect fit for the Techxpert role. Incredible Connection is looking for individuals who are not only technically proficient but also passionate about offering the best possible service to customers.
The Techxpert vacancy at Incredible Connection is a fantastic opportunity for anyone looking to turn their passion for technology into a rewarding career. As part of the Pepkor Lifestyle division, you’ll be joining a dynamic team at the Eastgate branch in Johannesburg, where your skills in IT hardware, software, and networking will be put to the test.