Are you currently unemployed and seeking an opportunity to gain practical experience while studying? If you have a Grade 12 qualification and are between the ages of 18 and 30 years, Tenacity is offering a fantastic opportunity for you to grow both personally and professionally through their Customer Services Call Centre Learnership programme.
This opportunity provides the perfect blend of classroom-based learning and hands-on work experience, setting you on the path to a bright career in the microfinance sector.
What is the Customer Services Call Centre Learnership Programme?
The Customer Services Call Centre Learnership programme, hosted by Tenacity, is designed for young individuals who are keen to start their professional journey. Over the course of 15 months, successful candidates will attend formal training sessions while simultaneously gaining practical experience working within the Customer Services team. This dual approach offers a unique opportunity to develop both technical and soft skills in a real-world environment, making participants more competitive in the job market.
Participants in the programme will complete a nationally recognized qualification in Micro Finance (NQF Level 4). Alongside this, they will gain valuable experience and expertise in call centre operations and customer service, which are vital skills for anyone pursuing a career in the modern business world.
Key Benefits of the Learnership
- Nationally Recognized Qualification: At the end of the learnership, successful candidates will earn an NQF Level 4 qualification in Micro Finance, a certification that can be used to further your career or pursue other educational opportunities.
- Work Experience: The programme offers a perfect combination of study and work. The practical work experience gained within the call centre will provide participants with hands-on skills in customer service, account management, and call centre operations, which are transferable to other industries.
- Business and Personal Development: Throughout the learnership, participants will develop a wide range of skills, including technical abilities related to call centres, as well as personal and business skills such as time management, problem-solving, and communication. These competencies are essential for a successful career.
- Professional Growth: With constant support, feedback, and assessments, the learnership will allow participants to track their progress and work towards becoming well-rounded professionals. They will also gain exposure to the day-to-day workings of a business environment, contributing positively to their future career prospects.
Key Responsibilities of the Role
As part of the learnership, the successful candidate will be expected to:
- Handle customer queries and complaints via inbound or outbound communication channels.
- Provide a high level of professional customer service, ensuring satisfaction at all times.
- Complete administrative tasks accurately, ensuring all customer account details are managed efficiently.
- Adhere to departmental standards, Service Levels, and Standard Operating Procedures (SOPs).
- Maintain strict compliance with the company’s policies and procedures, including the Absence Management Policy, House Rules, and Disciplinary Policy.
What are the Requirements?
To apply for this learnership, candidates must meet the following criteria:
- Educational Requirement: A minimum of a Grade 12 qualification with Mathematics or Mathematical Literacy passed.
- Age Requirement: Candidates should be between the ages of 18 and 30 years old.
- Work Experience: The position is ideal for individuals who are currently unemployed with limited to no work experience.
- Commitment: Applicants should be able to commit to completing the full 15-month duration of the learnership.
- Availability: The role requires candidates to work shifts and weekends as necessary.
- Study Commitment: Applicants should not be enrolled in any full-time or part-time studies during the course of the learnership.
- Previous Learnerships: Candidates should not have participated in any learnership or skills programme in the past 12 months.
Skills, Abilities, and Knowledge Required
This learnership is ideal for individuals who:
- Have a passion for helping customers and solving problems.
- Possess strong verbal and written communication skills.
- Can stay calm under pressure and think quickly on their feet.
- Have a customer-first mindset, showing empathy and sensitivity when dealing with customer concerns.
- Can adapt to and thrive in a fast-paced environment.
- Are confident in building relationships with customers and colleagues.
- Are organised and can manage multiple tasks effectively.
- Are keen to learn more about the operations of a contact centre and the customer service industry.
Who Should Apply?
The learnership is open to anyone who meets the above requirements and is eager to learn and grow within the customer service industry. The ideal candidate will have a positive attitude, a strong work ethic, and the ambition to complete the full 15-month programme. While this is an exciting opportunity for young South Africans looking to enter the workforce, preference will be given to Employment Equity and disabled candidates, in line with Tenacity’s transformation targets.
How to Apply
Interested individuals are encouraged to apply by sending their applications to Tenacity’s recruitment team. Make sure to submit your latest CV, along with any supporting documents, such as your Grade 12 certificate, to ensure your eligibility for the programme.
Tenacity is committed to providing young people with the opportunity to kick-start their careers. The company understands that gaining experience and qualifications early in one’s career is crucial for future success, and that’s why they offer this unique learnership programme. By choosing Tenacity, candidates are stepping into an environment that promotes growth, development, and long-term success.
Check also: Mitsubishi Motors YES Programme 2026
