Catch, a leading financial services company based in Durban, KwaZulu-Natal, is seeking a motivated and dynamic Call Centre Agent to join their team on a permanent basis. This opportunity is ideal for individuals with a flair for communication, a strong work ethic, and a passion for achieving sales targets in a professional environment.
Call Centre Agent Position Overview
The Call Centre Agent will play a pivotal role in the company’s operations, bridging the gap between potential clients and financial advisors. This position is designed for those who thrive in fast-paced environments and have a knack for building strong interpersonal relationships. The role is central to the company’s sales strategy, focusing on client outreach and appointment scheduling to drive new business revenue.
Key Requirements
To qualify for this exciting opportunity, candidates must meet the following minimum requirements:
- Educational Qualifications: A matric certificate is essential.
- Experience: A minimum of 1 to 3 years of work experience in a call centre or telesales environment.
- Skills and Attributes:
- Strong verbal and written communication skills.
- Excellent active listening and rapport-building abilities.
- A patient and empathetic attitude to handle various client interactions.
- Strong organizational and time-management skills.
- Adaptability to changing circumstances and flexibility in approach.
- Proficiency in troubleshooting, with basic to advanced skills depending on the context.
- Comfortable working in fast-paced, high-pressure environments.
- In-depth computer literacy.
- Knowledge of the company’s products and services, particularly in areas such as wealth portfolios, short-term insurance, and financial advisory services.
Core Responsibilities
The Call Centre Agent will be entrusted with several critical duties, including:
- Client Outreach: Proactively pitching the company’s financial services to potential clients, particularly within the medical profession.
- Appointment Scheduling: Coordinating and booking appointments with doctors and other clients, aligning these with the financial advisors’ schedules.
- Lead Sourcing: Identifying and sourcing potential leads from various databases, ensuring a steady pipeline of prospects.
- Collaboration: Working closely with financial advisors and their teams to streamline appointment-setting processes and align efforts.
- Target Achievement: Meeting and exceeding daily, weekly, and monthly targets as set by the company.
- Market Understanding: Developing a clear understanding of the target market’s needs, with a focus on medical professionals, to tailor communication and strategies effectively.
- Revenue Contribution: Actively contributing to the company’s new business revenue through successful client engagement and appointment scheduling.
Ideal Candidate Profile
The ideal candidate for this role is someone who is highly motivated, target-driven, and adaptable. They must possess exceptional communication skills and a patient, empathetic attitude when interacting with clients. A strong ability to multitask and stay organized is essential, as is a willingness to learn and grow within the financial services industry.
Furthermore, the ideal candidate will demonstrate:
- A proactive approach to overcoming challenges.
- The ability to work under pressure while maintaining a high level of professionalism.
- An eagerness to collaborate with colleagues and contribute to the company’s broader objectives.
- A genuine interest in the financial services sector and the desire to make a meaningful impact.
Why Join Catch?
Catch offers an environment where hard work and dedication are recognized and rewarded. The company provides:
- A permanent position with opportunities for growth and advancement.
- A chance to work with a professional and supportive team in a reputable financial services company.
- Exposure to a specialized target market of medical professionals, offering unique learning and networking opportunities.
- A platform to develop skills in sales, client engagement, and financial services.
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This position is ideal for individuals looking to grow their careers in the financial services industry while honing their communication and sales skills. By joining Catch, successful candidates will become part of a dynamic team that values innovation, collaboration, and excellence.
If you meet the requirements and are ready to take on this challenging yet rewarding role, consider applying to become a part of Catch’s thriving team in Durban.