Are you looking to be part of an iconic global brand that makes exercise irresistible? If you’re passionate about helping people live an active life while thriving in a dynamic work environment, Virgin Active South Africa (Pty) Ltd is offering an exciting opportunity for a Collections Agent position based in Cape Town, Western Cape. This permanent position in the company’s Contact Centre is perfect for someone who is skilled in handling membership collections and providing outstanding customer service while embodying Virgin Active’s values.
Collections Agent Job Overview
- Position: Collections Agent
- Division: Contact Centre
- Business Unit: Collections
- Job Location: Cape Town, Western Cape
- Job Type: Permanent
- Posted: 22 October 2024
- Application Deadline: 31 October 2024
- Experience Level: Mid-Senior
- Company Industry: Health, Wellness, and Fitness
- Functional Area: Sales
Collections Agent Job Description
As a Collections Agent at Virgin Active, your primary goal is to recover overdue membership fees in the shortest time possible while maintaining a positive relationship with members. You’ll be the key player in ensuring that members are satisfied and still part of the Virgin Active family even after resolving financial issues. Virgin Active believes in delivering the highest quality service in a fun, learning, and improvement-focused environment.
Key Responsibilities
As a Collections Agent, you will:
- Recover Outstanding Membership Fees: Use Virgin Active’s collection methods to recover arrears, ensuring members continue to benefit from their membership.
- Handle Arrear Memberships: Contact members via telephone and written communication to resolve unpaid memberships.
- Resolve Queries and Complaints: Address member concerns promptly and professionally in accordance with company standards, ensuring all interactions align with Virgin Active’s culture of quality and excellence.
- Cross-Functional Collaboration: Work alongside other department leaders to meet business objectives and deliver results.
- Maintain Member Relationships: Be polite, compassionate, and committed to delivering high-quality results while nurturing long-term relationships with members.
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Minimum Requirements
Virgin Active is looking for candidates with the following qualifications and skills:
- Matric or Equivalent Qualification: Essential for this position.
- Experience: 1-3 years of experience in collections, sales, or a similar role, with a proven track record of meeting collection targets, particularly over the phone.
- Skills: Outstanding negotiation abilities, excellent communication skills in English, and strong interpersonal skills are necessary. You must be resilient in handling customer rejection.
- Technical Ability: You should be able to multitask effectively, switching between systems and communication channels such as phone and email.
- Compassion and Confidence: Balancing empathy with the confidence to influence outcomes is key in this role.
Preferred Attributes
We would love you to bring:
- Customer-Centric Focus: A passion for delivering exceptional service to Virgin Active members.
- Excellent Influencing Skills: The ability to resolve calls, manage objections, and effectively close negotiations.
- Independent and Team-Oriented: A self-starter who works well independently but also values teamwork and mutual respect within the team.
- Technological Proficiency: Familiarity with CRM software and telephone systems is a plus, enabling you to perform efficiently in this tech-driven role.
What You’ll Get from Virgin Active
Working for Virgin Active means being part of a dynamic team committed to learning, improving, and inspiring one another while having fun. You will be given the tools and opportunities to develop your skills and help people lead healthier, more active lives. Virgin Active fosters an environment where quality is key, and its employees are valued for their contribution to the company’s vision and mission.
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How to Apply
Interested candidates must submit their applications before the 31 October 2024 deadline. This is a unique opportunity to become part of a renowned global company that puts health and fitness at the forefront of its business.
The Collections Agent Vacancy at Virgin Active South Africa (Pty) Ltd is more than just a job—it’s an opportunity to join a globally recognized brand that prioritizes health, wellness, and quality service. As a Collections Agent, you will play a crucial role in maintaining positive member relationships, recovering outstanding fees, and contributing to Virgin Active’s mission of making exercise irresistible. With a supportive, fun, and goal-driven work culture, this position offers both professional growth and the chance to make a meaningful impact on the lives of members.