Are you passionate about customer service, problem-solving, and working in a dynamic, fast-paced environment? DHL Supply Chain South Africa is currently seeking two Customer Services Officers to join their team in Boksburg, Gauteng.
This is an excellent opportunity for individuals with experience in warehousing or logistics who are eager to make an impact in a global company known for its service excellence and operational efficiency.
About DHL Supply Chain South Africa
Deutsche Post DHL Group, the world’s largest logistics company, operates in over 220 countries and territories. DHL Supply Chain South Africa is part of this global network, offering advanced logistics and supply chain solutions. As a company, DHL places a strong emphasis on quality, sustainability, and creating positive connections through global trade. The company is committed to providing exceptional service to its customers while making DHL a great place to work for all its employees.
Role Overview
The role of a Customer Services Officer at DHL Supply Chain involves managing a range of customer service functions, ensuring the seamless flow of information and orders between clients, Key Account Managers (KAMs), and operational teams. This position is vital to maintaining service excellence, meeting customer requirements, and resolving issues promptly. The successful candidates will be proactive, have a good understanding of logistics operations, and demonstrate excellent communication skills.
Key Responsibilities
The Customer Services Officer role comes with various responsibilities, all aimed at ensuring smooth operations and excellent customer service. These include:
- Order Management:
- Ensuring that all orders received before 15:30 are processed on the same day.
- Managing special requests and ensuring that vital communication is sent to all relevant stakeholders.
- Maintaining accurate records of orders in the system and updating them as needed.
- Allocating orders for delivery and managing pallet configurations to ensure delivery timelines are met.
- Query Management:
- Responding to customer queries via email or telephone before 17:00.
- Providing updates to customers while awaiting feedback from relevant departments, ensuring clear and timely communication.
- Stock Management:
- Coordinating urgent deliveries when stock availability is an issue.
- Managing cut authorizations and ensuring stock allocation aligns with customer orders.
- Pricing Management:
- Escalating any price variances between SAP systems and customer orders.
- Ensuring that all orders reflect accurate pricing before processing.
- Returns and Uplifts:
- Handling returns and managing the order return-related processes efficiently.
- Managing loading and uploads on the Pride system to ensure accuracy.
- Report Generation and Reporting:
- Preparing and sharing reports such as VA05, daily and weekly order analysis, and strike rate reports for clients like PnP and Makro.
- Ensuring that reports are submitted to stakeholders in a timely and accurate manner.
- General Administration and Ad Hoc Tasks:
- Identifying potential issues and resolving them before they affect service quality.
- Providing feedback on delivery issues, complaints, and ensuring customer satisfaction.
- Building and maintaining strong relationships with internal and external stakeholders.
Qualifications and Experience
The ideal candidate will have:
- Matric (Grade 12) or equivalent.
- 2-3 years of customer service experience in the warehousing or logistics industry.
- A strong understanding of SAP systems and proficiency in Excel and Word.
- The ability to work efficiently in a high-pressure environment and deliver results in a timely manner.
- Excellent communication skills, both verbal and written, and strong interpersonal skills.
- Strong problem-solving abilities and the capacity to manage and resolve customer queries effectively.
- A proactive mindset with an ability to handle multiple tasks simultaneously while adhering to deadlines.
Key Skills and Competencies
The Customer Services Officer will be expected to:
- Maintain a customer-focused approach and ensure high-quality service.
- Demonstrate teamwork and work collaboratively with various departments.
- Display strong listening skills and be able to take initiative when necessary.
- Exhibit a high level of organization and planning to manage multiple tasks.
- Be committed to working within DHL’s values and ensuring customer satisfaction at all times.
Why Join DHL Supply Chain South Africa?
DHL is a world leader in logistics, and by joining their team, you will become part of a global network that connects people, businesses, and cultures. DHL is committed to providing opportunities for growth and development within the company. Whether you’re looking to build a long-term career in logistics or simply seeking a challenging and rewarding position, DHL Supply Chain South Africa offers a stable and supportive environment to grow your career.
Apply Today
If you have the skills, experience, and enthusiasm to succeed in this dynamic role, DHL Supply Chain South Africa invites you to apply for the Customer Services Officer position in Boksburg.
This is a fantastic opportunity to join a global leader in logistics and supply chain management while contributing to its continued success in South Africa.
The company’s focus on sustainability and service excellence means that employees are encouraged to make a real difference in their roles. With a strong emphasis on teamwork and clear communication, DHL ensures that everyone feels valued and respected within the organization.
Check also: Warehouse Assistant Job Opportunity at Core Group (Kempton Park, Gauteng)