Econo Foods, a rapidly expanding FMCG (Fast-Moving Consumer Goods) retail company specializing in frozen foods, is seeking dynamic and dedicated individuals to join its team as Delivery Assistants in Port Elizabeth. With a strong commitment to delivering high-quality products at unbeatable prices, the company prides itself on its customer-centric approach and dedication to excellence.
This is a permanent position, with three vacancies available. The closing date for applications is 18 March 2025. Econo Foods welcomes candidates with a passion for service, logistics, and teamwork to be part of a company that fosters growth and inclusivity through its unique HO HOLA Culture, which values appreciation, recognition, and teamwork.
Role Overview
The Delivery Assistant plays a crucial role in supporting the company’s logistics operations. Their primary responsibility is to assist the delivery driver in ensuring accurate and timely deliveries to customers. This includes presenting and obtaining signatures on Proof of Delivery (POD) documents, assisting with invoice corrections, verifying payments where applicable, and supporting the loading and unloading of goods.
By ensuring efficient delivery operations and maintaining customer satisfaction, the Delivery Assistant contributes significantly to Econo Foods’ reputation for excellence in service and quality.
Key Responsibilities
The Delivery Assistant will be responsible for the following tasks:
Delivery Support
- Assisting the driver in safely transporting products to designated customer locations.
- Ensuring deliveries are accurate and timely, contributing to overall efficiency.
- Navigating delivery routes using maps or GPS systems to optimize efficiency and prevent delays.
Documentation and Record-Keeping
- Presenting the Proof of Delivery (POD) document to customers and obtaining their signatures.
- Assisting in completing invoice correction forms, ensuring that any discrepancies are resolved quickly.
- Verifying customer payments, including cash or checks, and ensuring proper documentation is recorded.
- Maintaining accurate inventory records, including documenting returned or damaged products.
Loading and Unloading
- Assisting with the loading and unloading of products onto and from the delivery vehicle.
- Following safety protocols to prevent product damage or loss.
- Safeguarding stock while in transit, ensuring proper handling of goods.
Customer Interaction
- Interacting professionally and courteously with customers.
- Addressing inquiries and minor issues, ensuring a positive customer experience.
- Supporting customers with any delivery-related concerns to enhance satisfaction.
Safety and Compliance
- Adhering to all safety guidelines and utilizing appropriate Personal Protective Equipment (PPE).
- Ensuring the delivery vehicle’s cab remains clean and organized.
- Establishing a safe work environment, contributing to the overall safety compliance of the company.
Qualifications and Experience
Candidates must meet the following requirements to be considered for the position:
- Matric/Grade 12 certificate or an equivalent qualification.
- A minimum of two years of experience in a warehousing or logistics environment.
- Prior experience in the FMCG retail industry will be advantageous.
Key Competencies and Skills
The ideal candidate should possess the following attributes:
- Excellent interpersonal skills, with the ability to build and maintain strong relationships.
- A friendly, helpful, and team-oriented attitude, aligning with Econo Foods’ values and HO HOLA Culture.
- The ability to work in a fast-paced, dynamic environment with high energy and enthusiasm.
- Strong communication skills, both written and verbal, with fluency in English.
- Proficiency in Microsoft Office applications.
- Attention to detail, thoroughness, and diligence in handling tasks.
- Strong time management skills, ensuring deliveries are completed efficiently.
- A professional and well-presented demeanor, maintaining a positive representation of the company.
Why Join Econo Foods?
Econo Foods offers a supportive work environment where employees are recognized for their contributions. The company fosters a culture of appreciation and growth, ensuring that every team member has the opportunity to develop their skills and build a fulfilling career.
Working as a Delivery Assistant at Econo Foods provides exposure to the FMCG retail industry, offering hands-on experience in logistics, supply chain management, and customer service.
How to Apply
Individuals who meet the above criteria and are passionate about the role are encouraged to submit their application through the application portal before 18 March 2025.
Econo Foods is committed to equal opportunity employment, celebrating diversity and fostering an inclusive environment for all employees. Candidates who do not receive a response within four weeks of applying should consider their application unsuccessful.
This Delivery Assistant position offers an excellent opportunity to work in a dynamic logistics environment, where customer satisfaction, teamwork, and efficiency are paramount. With a strong focus on professionalism, accuracy, and collaboration, this role is ideal for individuals who thrive in a fast-paced industry and are eager to contribute to a growing company.
Join Econo Foods and be part of a team that values quality, service, and excellence in every aspect of its operations!
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