Are you eager to launch your IT career with a dynamic and innovative company? BET Software, located in Cape Town, is searching for two motivated Junior IT Helpdesk Technicians to join our team. This is a fantastic entry-level opportunity for individuals passionate about technology, eager to learn, and ready to provide essential IT support within a fast-paced environment.
Junior IT Helpdesk Technician Job Overview
- Position: Junior IT Helpdesk Technician
- Location: Cape Town, Western Cape
- Company: BET Software
- Employment Type: Permanent
- Application Deadline: 26 August 2024
- Posted Date: 19 August 2024
Junior IT Helpdesk Technician Job Overview
As a Junior IT Helpdesk Technician, you will be the first point of contact for internal users across the Hollywood Group, offering essential day-to-day technical support. This role is crucial in ensuring that all IT-related issues are resolved efficiently and effectively, contributing to the overall productivity of the organization.
About BET Software
BET Software is a leader in the Information Technology and Services industry, providing cutting-edge solutions to clients within the Hollywood Group. They pride themselves on fostering an environment of growth, teamwork, and innovation. Their Cape Town branch is currently expanding, and they are looking for enthusiastic IT professionals to contribute to their success.
Key Responsibilities
Technical Support
- Level 1 Support: Provide Level 1 technical support for IT Helpdesk services, addressing user queries and resolving issues using the ITSM ticketing system.
- Remote Support: Offer remote desktop support for Windows applications, including VoIP, Surveillance, Network faults, and user administration.
- Ticket Management: Manage IT requests through the ITSM ticketing system aligned with the ITIL framework, prioritizing and escalating issues as needed.
- Troubleshooting: Address and resolve issues related to telecommunications, network connectivity (LAN, WAN), and hardware faults.
- System Administration: Install, configure, and troubleshoot MS operating systems and products, including Office 365, network, and standalone printers.
- Monitoring: Monitor branch connectivity and provide support using tools like Libre LMS/Nagios.
- End-User Training: Conduct basic training for end-users and provide feedback on IT-related issues.
Customer Centricity
- Customer Interaction: Act as the initial point of contact for customers, ensuring exceptional service delivery during their first interaction.
- Service Excellence: Manage customer contacts and ensure service excellence, adhering to Service Level Agreements (SLA) for response and resolution times.
- Communication: Provide clear, jargon-free written communication in ticket entries and customer feedback.
- Data Protection: Ensure the protection of all user and company data in compliance with company privacy policies.
Team Collaboration
- Team Participation: Collaborate constructively as a member of the wider IT Department, contributing to team success through active participation in meetings and discussions.
- Project Involvement: Take on additional tasks or one-off projects as assigned, demonstrating a professional attitude and integrity in all tasks.
Requirements
- Education: Matric and a relevant Information Technology qualification.
- Experience: A minimum of 1 year in an IT Helpdesk environment with exposure to service desk operations.
- Certifications: A+ or N+ certification (advantageous); ITIL Foundation certification (advantageous).
- Technical Knowledge: Proficiency in Microsoft Desktop and server applications, computer hardware, peripherals, and basic networking (LAN, VPN).
- Communication: Excellent written and verbal communication skills, including professional report writing and strong telephonic etiquette.
- Customer Service: A commitment to customer service, attention to detail, and a high level of integrity and confidentiality.
- Work Ethic: Ability to work under pressure, self-motivation, and problem-solving skills.
- Shift Work: Willingness to work on a rotational shift basis, including night shifts.
Why Join BET Software?
- Career Growth: We don’t just hire talent; we cultivate it. BET Software offers numerous learning and development programs, growth opportunities, and well-deserved incentives to keep our All-Star Team ahead of the curve.
- Supportive Environment: You’ll be part of a team that values every contribution and fosters a culture of teamwork, transparency, and continuous improvement.
At BET Software, the role of a Junior IT Helpdesk Technician is more than just a job. It’s about living and applying our core company values daily. You will be part of a supportive team that values creativity, curiosity, and a commitment to integrity and transparency. We celebrate collective success, foster open communication, and encourage continuous learning and growth in the ever-evolving IT field.
Tip: Best Coding Bootcamps in South Africa 2024 (With Certificates)
How to Apply
If you’re excited about this opportunity and meet the minimum requirements, apply today! Please note that only candidates who meet the stipulated minimum requirements will be considered. If you have not been contacted within 30 days of the closing date, kindly consider your application unsuccessful.
Recommended for you: Free CV Templates that Pass the Applicant Tracking System
Starting your career as a Junior IT Helpdesk Technician at BET Software is a stepping stone to a bright future in IT. This role not only offers the opportunity to apply your technical skills but also to grow in a supportive and dynamic environment. Apply today and take the first step towards a fulfilling IT career with BET Software!