The South African College of Applied Psychology (SACAP) is offering an excellent opportunity for a dynamic individual to join its Cape Town campus as a Receptionist. SACAP, a leader in accredited psychology, counselling, human resource management, business management, and social work qualifications, is recognized for delivering education grounded in psychological principles.
This full-time permanent position promises an engaging work environment and professional growth within the education management sector.
About SACAP
SACAP operates as the largest independent institution in South Africa for applied psychology and related disciplines. With campuses in Cape Town, Durban, Johannesburg, Pretoria, and a robust online presence, SACAP is dedicated to delivering high-quality education.
The Cape Town campus, a bustling hub of educational activities, is seeking a dedicated receptionist to contribute to its smooth operations and uphold its professional image.
Role Overview
The Receptionist plays a critical role at SACAP, serving as the first point of contact for students, clients, staff, and other stakeholders. Reporting directly to the Operations Manager, this individual ensures the campus operates seamlessly by managing communication channels, assisting with administrative tasks, and representing SACAP’s values of professionalism, warmth, and efficiency.
The receptionist is expected to handle both telephonic and face-to-face interactions with a friendly, professional demeanor while offering administrative support across various operational areas of the campus.
Key Responsibilities
The receptionist’s daily duties include, but are not limited to:
- Switchboard Management: Efficiently manage incoming calls, screen, and direct them to the relevant staff.
- Visitor Management: Screen visitors courteously and guide them to the appropriate personnel or departments.
- Communication: Distribute messages promptly via email or Skype to staff members and ensure voice messaging systems are updated.
- Administrative Support: Provide typing, filing, printing, and other clerical support as delegated by management.
- Supplies and Mail Management: Oversee office supplies, handle incoming and outgoing mail, and ensure proper distribution.
- Parking and Access Control: Allocate parking spaces and manage access card distribution for staff and visitors.
- Security: Maintain a secure and welcoming front desk environment.
- Customer Service: Answer general inquiries with empathy and professionalism, ensuring visitors and callers feel valued.
Qualifications and Experience
To qualify for this role, candidates should possess:
- Educational Background: A National Senior Certificate (Matric).
- Technical Proficiency: Competence in MS Office applications.
- Professional Experience: A minimum of three years of experience in reception or customer service within a medium-sized enterprise.
Essential Skills
The ideal candidate will exhibit the following skills:
- Strong communication skills and the ability to handle inquiries effectively.
- Exceptional customer service orientation, ensuring positive experiences for all stakeholders.
- Proficiency in organizational and multitasking abilities.
- An eye for attention to detail and the ability to maintain confidentiality.
- Professional appearance and a welcoming demeanor.
Personal Attributes
SACAP values individuals with the following personal traits:
- Friendly and approachable.
- Calm under pressure and resilient in the face of challenges.
- Adaptable to flexible work requirements.
- Enthusiastic about the role and the broader mission of SACAP.
- Committed to teamwork and upholding high standards of professionalism.
Work Schedule
The receptionist will work from Monday to Friday as per the following schedule:
- Mondays to Thursdays: 08:00 AM – 16:30 PM
- Fridays: 08:00 AM – 16:00 PM
Flexibility in working hours may be required on occasion to meet the demands of the role.
Application Details
Interested candidates are encouraged to apply by submitting a copy of their Curriculum Vitae and Identity Document. Applications close on Thursday, 19 December 2024, at 5:00 PM.
SACAP offers an exciting opportunity for a motivated individual to join their professional team and contribute to an institution dedicated to transforming lives through education.
The Receptionist position at SACAP’s Cape Town campus offers a unique opportunity to be part of a prestigious institution that prioritizes education and personal development. This role is ideal for someone with excellent communication skills, a professional demeanor, and a passion for providing outstanding customer service. By joining SACAP, you become part of a dedicated team working to transform lives through education, making a meaningful impact on students and stakeholders alike.
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If you are looking for a career that combines professionalism with purpose, don’t miss this chance. Submit your application before the deadline and take the first step toward an exciting journey with SACAP.