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    End User Computing Technician Vacancy Opening at SITA Hoedspruit (1 Post)

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    End User Computing Technician

    The State Information Technology Agency (SITA) in Hoedspruit is pleased to announce an opportunity for the role of End User Computing Technician. This crucial position involves providing technical support and ensuring the smooth operation of end-user computing systems. The ideal candidate for this role will have a robust technical background and a strong dedication to delivering high-quality support, aimed at improving the efficiency of IT services.

    Those who are passionate about technology and eager to be part of a dynamic team are encouraged to apply. This position offers a chance to make a significant impact by supporting and enhancing the technology infrastructure within the organization.

    End User Computing Technician Vacancy at SITA Hoedspruit Overview:

    • Reference Number: VAC00788
    • Job Title: End User Computing Technician
    • Job Level: C1
    • Salary: R257,888 – R386,832 per annum
    • Reporting To: Specialist: End User Computing
    • Division: National and Regional Consulting
    • Department: Prov LP: EUC
    • Location: SITA Hoedspruit
    • Position Status: Permanent (Internal & External)

    Support Contact:

    Purpose of the Job

    The End User Computing Technician will provide essential remote and onsite technical support for LAN and desktop systems. The role focuses on ensuring that client requirements are met and their expectations are exceeded through effective support of workstations and network infrastructure.

    Key Responsibility Areas

    • Technical Support: Offer first and second level LAN and desktop support.
    • Equipment Management: Install and configure new IT equipment.
    • Software Deployment: Implement, customize, and maintain remote software deployment.
    • Support Services: Assist local IT and software resources within the enterprise.
    • Advisory Services: Provide LAN and desktop advisory services to clients.

    Qualifications and Experience

    • Minimum Qualifications:
      • Grade 12.
      • National Higher Certificate in IT (NQF Level 5) with A+/N+ certification (or as a separate certification).
    • Experience:
      • At least one year of corporate experience in service management or end-user support.
      • Alternatively, experience as a call center agent with 1-2 years in end-user computing services and LAN infrastructure.
      • Experience in maintaining and supporting end-user computing services and related LAN infrastructure (servers, desktops, LAN cabling, switches, etc.).

    Technical Competencies

    • Knowledge of:
      • Desktop operating systems and applications.
      • Network cabling and telephony systems.
      • Security software and hardware.
      • Technical support and maintenance of application systems, hardware, and software.
      • End-user computing and LAN infrastructure principles.
      • Internet protocols, routing, and switching technologies.
      • ITIL practices and relevant procedures, policies, and standards.

    How to apply

    1. Register: Log onto the e-Government Portal at www.eservices.gov.za and register using your ID and personal details.
    2. Verification: Use the one-time PIN sent to complete your registration.
    3. Log In: Access the portal with your username and password.
    4. Application: Navigate to “Employment & Labour” > “Recruitment Citizen” to create or update your profile and apply for the job.

    For existing users:

    1. Log In: Access www.eservices.gov.za.
    2. Update Profile: Navigate to “Employment & Labour” > “Recruitment Citizen” and log in.
    3. Apply: Browse, create or update your profile, and apply for the position.

    Apply now

    Hint: Free CV Templates that Pass the Applicant Tracking System

    Important Notes:

    • Application Submission: CVs sent to the support email will not be considered.
    • Closing Date: 30 August 2024.
    • Employment Equity: SITA is committed to Employment Equity. Preference will be given to members of designated groups.
    • Application Review: Only shortlisted candidates will be contacted. If no contact is made within two months of the closing date, consider your application unsuccessful.
    • Late Applications: Applications received after the closing date will not be considered.
    • Foreign Qualifications: It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
    • Additional Conditions: The appointment is subject to a positive security clearance, balance scorecard contract, document verification, and reference checks. SITA reserves the right not to make an appointment. CVs from recruitment agencies will not be considered.

    In conclusion, the End User Computing Technician position at SITA Hoedspruit offers an excellent opportunity for qualified individuals to play a pivotal role in providing essential technical support and maintaining efficient LAN and desktop systems. This role is integral to ensuring high-quality service delivery and client satisfaction through effective management of IT infrastructure.

    Candidates who meet the qualifications and are passionate about technology are encouraged to apply. This position not only offers a competitive salary and career growth within a dynamic organization but also provides a chance to contribute significantly to the smooth operation of vital IT services. Interested applicants should ensure their applications are submitted correctly and within the specified deadline to be considered for this impactful role.

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