Are you passionate about showcasing the beauty and vibrancy of Cape Town to the world? If yes, the Visitor Experience Consultant Vacancy at Cape Town Tourism offers the perfect opportunity for you to play a pivotal role in creating exceptional experiences for tourists while developing your career in the travel and tourism industry.
Visitor Experience Consultant Job Overview
- Position: Visitor Experience Consultant
- Company: Cape Town Tourism
- Location: Cape Town, Western Cape
- Employment Type: Permanent
- Department: Destination Management
- Job Functional Area: Sales
- Industry: Leisure, Travel, and Tourism
- Posted Date: 05 December 2024
- Closing Date: 18 December 2024
About the Visitor Experience Consultant Role
Cape Town Tourism, a leader in the Leisure, Travel, and Tourism industry, is seeking a dynamic and innovative Visitor Experience Consultant to join their Destination Management department. This full-time, permanent role in Cape Town, Western Cape, provides a platform to work with a diverse range of local and international visitors, stakeholders, and industry leaders.
Visitor Experience Consultant Job Description
As a Visitor Experience Consultant, you’ll be a frontline ambassador for Cape Town Tourism. Your passion for people and tourism will drive you to create unforgettable experiences for visitors. Key responsibilities include:
- Booking Services: Facilitate travel, accommodation, and entertainment bookings.
- Sales Excellence: Respond to customer queries in person, via phone, and digital platforms, converting them into reservations and exceeding sales targets.
- Merchandising: Set up displays, sell products, and restock merchandise to promote Cape Town’s attractions.
- Product Knowledge: Stay updated on accommodation options, attractions, activities, and events to provide accurate information.
- Membership Support: Assist the Membership and Industry Services team with various initiatives.
Your ability to innovate, connect with people, and handle a dynamic work environment will be key to your success.
Qualifications and Skills Needed
To be eligible for this role, you’ll need:
- A Higher Certificate (NQF5) in a related field.
- Two years of experience in the travel or hotel industry, focusing on promoting or selling tourism products, attractions, or experiences.
- Key Competencies:
- Strong listening skills and attention to detail.
- Teamwork and collaboration.
- Tech-savviness, including the ability to use social media and booking systems.
- Flexibility to work in different locations and during long hours, including weekends.
- The ability to thrive under pressure while maintaining excellent service quality.
Employment Equity
Cape Town Tourism is committed to fostering an inclusive work environment. Preference will be given to suitably qualified and experienced equity candidates, as per their Employment Equity Plan.
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What’s in It for You?
Working at Cape Town Tourism isn’t just a job—it’s a chance to grow, learn, and contribute to making Cape Town one of the world’s most iconic destinations. Here’s what you can expect:
- Cultural Exposure: Interact with visitors from across the globe, building multicultural and multigenerational connections.
- Professional Growth: Enhance your knowledge of tourism products and services while contributing to innovative visitor experiences.
- Supportive Environment: Work under collaborative leadership and within a unified, purpose-driven team.
- Comprehensive Benefits: Receive a stable salary package, pension fund contributions, medical aid, and gap cover.
- Employee Wellness: Access a holistic wellness programme to support your personal and professional journey.
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How to Apply
If you’re ready to embrace this exciting role, submit your application before the closing date of 18 December 2024. Don’t miss the opportunity to be part of Cape Town Tourism’s mission to make Cape Town the preferred destination for travelers worldwide.
The Visitor Experience Consultant Vacancy at Cape Town Tourism is more than just a job—it’s a chance to be at the forefront of showcasing Cape Town’s unique charm to the world. This role offers a dynamic work environment, professional growth, and the satisfaction of creating unforgettable experiences for visitors. With competitive benefits, a supportive team, and the opportunity to engage with people from all walks of life, this position is ideal for passionate individuals ready to thrive in the tourism industry.