Clover is offering exciting Call Centre Learnerships to new talents. Successful applicants will gain hands-on experience in a world-class call centre located at Clover’s offices in Constantia Park, Roodepoort. Participants will attend prescribed classes, and by the end of the learnership, they will have achieved an NQF qualification and practical experience in a dynamic environment.
Candidates from the West Rand surrounding areas are highly encouraged to apply. Clover also strongly encourages applications from persons with disabilities.
Overview
- Position: Learner: CSC
- Closing Date: 2024/07/16
- Reference Number: CLO240704-3
- Job Type: Learnership
- Department: Customer Service Centre
- Number of Positions: 25
- Location: Roodepoort, Gauteng, South Africa
- Job Category: Customer Service
Requirements
To qualify for these Call Centre Learnerships, applicants must meet the following requirements:
- Completed Grade 12 or equivalent NQF 4 within the last five years (2019 – 2023)
- An average of 60% for English and Maths or Maths Literacy
- Advanced computer literacy
- Currently unemployed
- Must not have participated in a learnership before
Competencies
Applicants should possess the following competencies:
- Proactive and Action-Oriented: Takes initiative and acts with a sense of urgency.
- Honesty and Consistency: Demonstrates integrity and reliability.
- High Standards: Maintains quality in performance and output.
- Interpersonal Effectiveness: Works well with others and communicates effectively.
- Commitment and Motivation: Shows dedication and enthusiasm towards work.
- Team Collaboration: Works with others to achieve common goals.
- Customer Orientation: Prioritizes customer satisfaction.
- Effective Communication: Articulates thoughts clearly and listens actively.
- Numerical Skills: Ability to apply mathematical principles effectively.
Duties and Responsibilities
As a learner in Clover Call Centre Learnerships, you will be responsible for:
- Providing High-Level Customer Service: Handle all inbound and outbound interactions, and resolve queries and complaints through relevant stakeholders.
- Capturing and Confirming Customer Orders: Ensure orders are captured accurately and promptly, inform customers about account statuses, and confirm orders as per standard operating procedures.
- Selling Clover and Principal Products: Offer new or additional products, describe features, and special offers.
- Promoting Teamwork and Cooperation: Assist team members in achieving team results, participate in team meetings, and take responsibility for visual management of information.
Benefits of Clover Call Centre Learnerships
Participating in Clover’s Call Centre Learnerships offers several benefits:
- Professional Growth: Gain practical experience in a professional call centre environment.
- Educational Advancement: Achieve an NQF qualification, enhancing your career prospects.
- Skill Development: Improve your communication, problem-solving, and teamwork skills.
- Employment Opportunities: Increase your employability in the customer service sector.
Related: A Comprehensive Guide to the 10 NQF Levels and Qualifications in South Africa
Application Process
Interested applicants should submit their applications before the closing date of July 16, 2024. Ensure all required documentation and qualifications are included.
Tip: Free CV Templates that Pass the Applicant Tracking System
Conclusion
Clover’s Call Centre Learnerships are a fantastic opportunity for unemployed youth with a Grade 12 qualification to gain valuable experience and qualifications. Don’t miss out on this chance to start your career in customer service with one of South Africa’s leading companies. Apply now and take the first step towards a promising future.