Are you a sales-driven professional passionate about financial services, customer relationships, and digital sales channels? iMasFinance Co-operative Limited is looking for an Asset Financing Consultant to join their team in the Digital Channels Sales Contact Centre based in Centurion. This position is ideal for individuals eager to contribute to the growth of one of South Africa’s reputable financial cooperatives by delivering exceptional vehicle and asset financing solutions.
Asset Financing Consultant (Contact Centre) Position Details:
- Position: Asset Financing Consultant (Contact Centre)
- Company: iMasFinance Co-operative (Ltd)
- Location: Centurion, Gauteng
- Employment Type: Permanent
- Closing Date: 03 November 2024
- Equity Status: This position is open exclusively to Employment Equity (EE) candidates.
About iMasFinance Co-operative Limited
iMasFinance is a leading financial cooperative dedicated to offering accessible and customer-centric financial solutions. They pride themselves on enhancing the financial well-being of members through diverse financial services, including vehicle financing, loans, and other financial products. This role, embedded within their digital channels and sales contact centre, plays a crucial role in achieving these goals by providing personalised solutions to members and fostering long-term relationships.
Job Purpose
As an Asset Financing Consultant, you will be responsible for establishing and maintaining strong relationships with customers and business partners, providing banking support services, and actively promoting iMasFinance’s vehicle and asset financing solutions. You will work within the contact centre environment and utilize digital technologies to reach a wider audience and enhance customer experiences.
Your primary objective will be to sell iMasFinance’s vehicle and asset financing products, personal loans (both secured and unsecured), and other value-added products. You will also support sales through up-selling and cross-selling initiatives, contributing directly to the cooperative’s transformation strategy.
Key Responsibilities
- Sales and Relationship Building:
- Sell vehicle and asset financing products, personal loans, and value-added products to prospective customers.
- Engage in up-selling and cross-selling initiatives to offer additional iMasFinance products to existing customers.
- Foster strong relationships with members, employer groups, dealerships, and other stakeholders.
- Financial Assessments:
- Conduct affordability and repayment ability assessments for customers to determine suitable financing solutions.
- Analyse customers’ financial situations and offer tailored solutions for their financing needs.
- Customer Service and Retention:
- Deliver high-quality customer service to ensure satisfaction and foster loyalty.
- Retain and maintain relationships with existing customers by addressing their needs and inquiries promptly.
- Risk Management:
- Identify potential risks and communicate them to relevant stakeholders within the organization.
- Ensure all activities align with applicable legislation, such as FAIS (Financial Advisory and Intermediary Services) and NCA (National Credit Act) requirements.
Qualifications and Experience
To succeed in this role, you must possess the following:
- Educational Background:
- Matric with Mathematics and/or Accounting (Essential)
- FAIS Recognised Qualification or Certificate for Representatives (Essential)
- Regulatory Examination (Recommended)
- Licensing and Computer Skills:
- Valid Driver’s License (Code 8) (Essential)
- Proficiency in MS Office (Essential)
- Professional Experience:
- Minimum of 2 years of experience in the financial or banking industry, with a focus on vehicle/asset financing.
- Practical knowledge of sales, customer service, and financial products.
Key Skills and Competencies
The ideal candidate for this position should demonstrate:
- Contact Centre and Digital Sales Expertise:
- Understanding of contact centre operations and digital technology sales channels.
- Customer Service and Quality Assurance:
- Strong customer service skills with an emphasis on quality assurance, sales, and marketing.
- Industry Knowledge:
- In-depth understanding of financing products, the financial industry, and applicable regulations, including FAIS and NCA.
- Communication and Interpersonal Skills:
- Excellent communication, negotiation, and interpersonal skills, especially for telephone-based interactions.
- Sales and Marketing Acumen:
- Proficient in engaging with customers and employing effective selling techniques to meet and exceed sales targets.
How to Apply
If you meet the qualifications and are excited about contributing to iMasFinance’s vision, we encourage you to apply for this role. The application deadline is 03 November 2024, so make sure to submit your application in time.
Working at iMasFinance means joining a team committed to growth and transformation. The cooperative values employee empowerment and supports the professional development of its staff.
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By joining iMasFinance as an Asset Financing Consultant, you will have the opportunity to advance your career in a dynamic and supportive environment, where your contribution will directly impact customers’ financial journeys.