Monday, February 10

    Are you passionate about customer service, love interacting with people over the phone, and want to be part of a growing and vibrant company? If you answered yes, then the exciting opportunity to become a Call Centre Agent at Pedros might just be the perfect fit for you!

    Call Centre Agent Job Opportunity

    • Location: Newlands East, KwaZulu-Natal.
    • Division: Head Office, Commercial Unit.
    • Type: Permanent, full-time position.
    • Industry: Restaurant and customer service.

    About the Company

    Pedros is a fast-growing restaurant brand in South Africa, known for offering delicious and affordable meals to a wide customer base. As a part of the Pedros family, you would be working for a company that is not only committed to providing quality food but also an exceptional customer experience. This means every member of the team, from the kitchen staff to the call centre agents, plays an essential role in ensuring customers are satisfied.

    Pedros’ head office, located in Newlands East, KwaZulu-Natal, is currently looking for an enthusiastic and professional call centre agent to join their Commercial Division. This position is permanent, making it a stable and secure job for anyone looking to grow their career in the customer service industry.

    Duties and Responsibilities

    1. Customer Assistance:
      • Manage incoming calls from customers in a professional and friendly manner.
      • Answer any inquiries related to Pedros’ menu, services, and restaurant policies.
      • Help customers with special requests and modifications to their orders.
    2. Taking and Processing Orders:
      • Accurately take customer orders over the phone, ensuring that every detail, including special instructions, is recorded correctly.
      • Coordinate with the respective stores to ensure timely delivery or collection of orders.
    3. Product Knowledge:
      • Have a thorough understanding of Pedros’ menu offerings, including detailed descriptions of dishes, ingredients, and special promotions.
      • Make personalized recommendations based on customer preferences.
    4. Upselling and Cross-Selling:
      • Identify opportunities to recommend additional items, such as beverages or side dishes, to enhance the customer’s dining experience.
      • Promote new or featured menu items to increase sales.
    5. Problem Solving:
      • Assist customers with modifying existing orders if necessary and communicate changes with the stores.
      • Handle any issues or complaints with a calm, helpful demeanor to ensure customer satisfaction.

    Requirements for the Job

    To be considered for the role of Call Centre Agent at Pedros, you will need to meet the following requirements:

    • Matric Certificate: A high school diploma is required to ensure you have a basic understanding of language and numerical skills.
    • Computer Literacy: You should be comfortable using basic computer systems to process orders and communicate with stores.
    • Phone Etiquette: You need to have excellent verbal communication skills and maintain a professional tone while handling calls.
    • Inbound Call Experience: Previous experience in handling inbound calls in a call centre environment or a similar role is essential.
    • Good Written and Verbal Skills: Clear communication is key to ensuring customers understand the menu and have a seamless experience while placing their orders.

    Why You Should Apply

    Working at Pedros offers a great chance to enter the exciting world of customer service in the restaurant industry. As an entry-level position, this is the perfect role for someone eager to kickstart their career. The job allows you to gain valuable experience, not only in communication but also in sales through upselling and cross-selling opportunities.

    If you’re passionate about food, love interacting with people, and enjoy working in a fast-paced environment, then this is the role for you. Plus, Pedros offers a supportive and friendly workplace where your contributions will be valued.

    Growth Opportunities

    The position of Call Centre Agent at Pedros isn’t just about answering calls – it’s a doorway to bigger opportunities. As you gain experience, you may have the chance to take on more responsibilities or explore other roles within the company’s expanding network.

    Pedros is known for nurturing talent and providing opportunities for internal promotion, meaning today’s call centre agent could be tomorrow’s team leader or manager.

    You will be part of Pedros’ Head Office team based in Newlands East, so this position is ideal for individuals living in or near the area. As a full-time, permanent position, it offers job security and the chance to build a long-term career within the company.

    How to Apply

    1. Prepare Your Materials
      • Resume/CV: Ensure it’s updated with your latest experience.
      • Cover Letter: Tailor it to the position or program you’re applying for.
      • Transcripts/Certifications: Gather any required documents.
      • Portfolio (if applicable): Compile samples of your work.

    Tip: Free CV Templates that Pass the Applicant Tracking System

    1. Complete the Application Form
      • Enter your personal details.
      • Upload your resume, cover letter, and any other required documents.
      • Fill out any additional fields (e.g., skills, experience, references).
    2. Review and Edit
      • Double-check all entries for accuracy.
      • Ensure all documents are properly uploaded.
    3. Submit Your Application
      • Click the “Submit” button.
      • You might receive a confirmation email – keep it for your records.

    Apply now

    If you’re enthusiastic about delivering exceptional customer service, thrive in dynamic environments, and enjoy engaging with people over the phone, then joining Pedros as a Call Centre Agent could be your next great career move. Embrace the chance to grow with a vibrant and expanding company that values its team members. Apply today and start your journey with Pedros, where your passion and skills will contribute to our shared success!

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