Fidelity Services Group is offering an exciting opportunity for the role of a Control Room Operator, based at the Robertville Branch, Johannesburg. The key purpose of this role is to oversee surveillance operations and ensure accurate reporting.
Control Room Operator Job Opportunity
- Company: Fidelity Services Group
- Location: Johannesburg, Gauteng
- Employment Type: Permanent
- Closing Date: 11 October 2024
- Division: Fidelity Security Services
- Industry: Security and Investigations
- Experience Level: Mid-Senior
- Functional Area: Control Room Operations
Job Requirements:
To qualify for the role, applicants must meet the following criteria:
- PSIRA Certification: A renewed PSIRA grade B/A certification is essential.
- Residence: Must live in the Johannesburg area.
- Computer Literacy: Proficient in Outlook, Excel, Word, and WhatsApp, with the ability to learn and use additional software programs as needed.
- Experience: At least two years of experience working as a Control Room Operator.
- Administrative Skills: Strong organizational and record-keeping skills.
- Security Experience: Competent in observing, acting, and reporting security-related issues.
- Communication Skills: Excellent written and verbal communication skills in English.
- References: Must provide contactable references.
- Clean Criminal Record: A criminal record check will be conducted.
- Personal Attributes: Must have reliable and sober habits.
Main Duties & Responsibilities:
- Risk Management: Implement and maintain effective risk management strategies in the control room environment.
- Information Network Establishment: Develop and maintain a reliable information network to investigate and manage prioritized crime threats.
- Crime Prevention: Identify and mitigate crime-enabling factors through effective surveillance and control room operations.
- Reporting: Provide accurate and timely reports on surveillance activities.
Key Skills and Competencies:
- Critical Thinking: The ability to evaluate situations and make informed decisions quickly.
- Self-Discipline: Must be focused and adhere to work schedules and responsibilities.
- Active Listening: Ability to attentively listen to instructions and feedback to ensure effective operations.
- Problem Solving: Skilled in analyzing complex problems and providing effective solutions.
- Social Perceptiveness: Understand and anticipate the needs of others, especially in high-stress environments.
- Communication Skills: Must have excellent communication, planning, and organizing skills.
- Independence: Ability to work independently and take initiative when needed.
Additional Information:
- Employment Equity: While all applicants are considered based on merit, preference will be given to Historically Disadvantaged Candidates and Black Female Candidates as part of Fidelity Services Group’s commitment to empowerment.
- Ethical Practices: Fidelity Services Group adheres to global fair practice and business ethics, ensuring continuous human capital development.
- Feedback: If you do not receive a response within 10 working days of the closing date (11 October 2024), please consider your application unsuccessful.
How to Apply:
If you’re interested in applying for the Control Room Operator role at Fidelity Services Group in Johannesburg, follow these steps:
Step 1: Update Your CV
Ensure that your CV is up-to-date and includes all relevant details, such as:
- Contact information
- PSIRA grade B/A certification details (with renewal dates)
- Your experience in a control room environment
- Administrative skills and software proficiency (Outlook, Excel, Word, WhatsApp)
- Any security-related experience
Tip: Free CV Templates that Pass the Applicant Tracking System
Step 2: Gather Supporting Documents
You will need the following documents to support your application:
- A copy of your PSIRA grade B/A certification.
- ID or other forms of identification.
- Contactable references with accurate phone numbers or email addresses.
- A police clearance certificate or proof of no criminal record, if available.
Step 3: Write a Cover Letter
Write a professional cover letter that highlights your experience and skills relevant to the Control Room Operator position. Be sure to mention:
- Your work experience in security and control room environments.
- Why you believe you’re a good fit for this role.
- How you meet the key requirements listed in the job posting.
Step 4: Submit Your Application
Once your CV, supporting documents, and cover letter are ready, submit your application using one of the following methods:
- Online Application: Visit the Fidelity Services Group’s official website or job portal. Locate the Control Room Operator job listing and follow the application instructions provided.
The role of Control Room Operator at Fidelity Services Group offers a dynamic and essential position within the security landscape. Based at the Robertville Branch in Johannesburg, this role not only emphasizes the importance of effective surveillance operations but also requires keen attention to detail and the ability to respond swiftly to incidents.
If you are a dedicated professional looking to contribute to a reputable organization while enhancing your skills in security management, this opportunity is one you won’t want to miss. Apply now to join a team committed to maintaining safety and security.