Are you ready to step into a pivotal role where vigilance and precision drive success? Fidelity Services Group is thrilled to invite dynamic and detail-oriented individuals to apply for the position of Control Room Operator. In this high-stakes role, you’ll be at the epicenter of our security operations, ensuring seamless coordination and response to critical incidents.
If you’re passionate about safeguarding assets and thrive in a fast-paced environment, this is your chance to make a significant impact. Don’t miss out on the opportunity to be part of a leading team in the security industry. Apply now and become an essential part of our mission to protect and serve with excellence!
Overview of the Control Room Operator job opportunity at Fidelity Services Group
- Location: Vaal, Johannesburg, Gauteng
- Type: Permanent
- Closing Date: 16 September 2024
About the Role:
Join Fidelity Services Group as a Control Room Operator and become an integral part of our security operations. This role involves overseeing and managing all response and patrol resources, ensuring seamless operation in a high-stakes environment.
Key Responsibilities:
1. Administration:
- Monitor and manage emergency and non-emergency signals.
- Communicate with premises, clients, and key holders.
- Accurately record information related to activations using computer systems.
- Report incidents and accidents to senior staff.
- Handle administrative tasks and maintain updated timesheets.
- Monitor vehicle violations.
2. Equipment Management:
- Report any equipment malfunctions to the appropriate authority.
- Ensure responsible use of company telephones.
- Adhere to safety standards and zero harm policies.
3. Monitoring Centre Cleanliness:
- Maintain a clean and organized workstation.
4. Client Interaction:
- Provide telephonic assistance for issues and complaints.
- Update client information, including holiday instructions.
- Report faulty alarm systems and record sales leads.
5. General Duties:
- Acquire comprehensive knowledge of job responsibilities.
- Attend all required meetings and training sessions.
- Avoid personal use of company telephones.
6. Adherence to SOPs:
- Uphold standard operating procedures.
- Meet and maintain agreed service levels and performance targets.
7. Additional Tasks:
- Assist with various ad-hoc tasks and projects as needed.
Qualifications & Experience:
- Education: Grade 12 (Matric)
- Certification: Grade C PSIRA Registered
- Experience: Entry Level
Why Apply?
- Impactful Role: Play a crucial role in our security operations.
- Career Growth: Opportunity to grow within a leading security company.
- Diversity & Inclusion: We encourage applications from historically disadvantaged and Black female candidates.
How to apply
- Check Eligibility: Applicants should ensure they meet the necessary qualifications: a Grade 12 (Matric) certificate and Grade C PSIRA registration.
- Prepare Documents: Candidates need to gather their CV, cover letter, and any relevant certifications before applying.
- Submit the Application: To apply, candidates should visit the careers page or click the “Apply” button. They will need to complete the application form and upload their documents.
- Personalize the Application: A compelling cover letter is crucial. Applicants should highlight why they are the ideal fit for the Control Room Operator position, showcasing their passion and relevant skills.
- Hit Send: Applicants should double-check their details before submitting their application by 16 September 2024.
- Stay Tuned: Candidates should keep an eye on their inboxes. If they do not receive a response within 10 working days after the application deadline, their application may not have been successful this time.
Learn More: Click Here.
Note:
- Apply by 16 September 2024.
- Note: If you are not contacted within 10 working days post the closing date, please consider your application unsuccessful.
Fidelity Services Group is committed to fair practices and ethical business conduct, focusing on continuous development of our talented team. Apply today and be part of a dynamic and essential team!
This is a prime opportunity for individuals ready to take on a pivotal role with Fidelity Services Group. As a Control Room Operator, they will find themselves at the heart of the company’s security operations, ensuring precise coordination and effective response to critical incidents. For those passionate about safeguarding assets and thriving in a high-paced environment, this role offers a significant impact.
Potential candidates are encouraged not to miss out on the chance to join a leading team in the security industry. By applying now, they can become an essential part of Fidelity Services Group’s mission to protect and serve with excellence. This is more than just a job, it’s a chance to be a cornerstone of success and contribute meaningfully to the safety and security of the community.