The Durban University of Technology (DUT) is seeking a qualified and dedicated Desktop Engineer to join its ICTS Customer Service division in Durban, KwaZulu-Natal. This permanent position offers an exciting opportunity to work in a vibrant higher education environment while contributing to the institution’s vision of excellence and innovation.
Desktop Engineer Job Overview
- Job Title: Desktop Engineer
- Division: ICTS Customer Service
- Location: Durban, KwaZulu-Natal
- Employment Type: Permanent
- Posting Date: 05 December 2024
- Closing Date: 27 December 2024
About Durban University of Technology
Located along South Africa’s picturesque east coast, DUT spans seven campuses in Durban and Pietermaritzburg. As a university recognized within the top 500 in the world and among the top 5 in South Africa, DUT is committed to its ENVISION2030 strategy, emphasizing people-centeredness, engagement, innovation, and entrepreneurship. These values guide the university’s approach to education, research, and community service.
Desktop Engineer Job Description
The Desktop Engineer will provide essential hardware and software support to the DUT community, ensuring the highest standards of customer service. This role will support the Senior Desktop Engineer and ICT team, aligning their efforts with DUT’s goals for excellence in information technology.
Key Responsibilities
- Technical Support:
- Diagnose and resolve hardware and software issues.
- Research solutions for technical problems.
- Ensure efficient desktop and laptop functionality.
- Customer Engagement:
- Manage relationships with core users.
- Assess customer needs and provide timely solutions.
- Offer guidance on IT-related queries.
- Fault Analysis and Repairs:
- Analyze faults identified through user reports or scheduled diagnostics.
- Conduct necessary repairs or maintenance on desktops and laptops.
- Upgrade and update hardware and software as needed.
- Service Quality Assurance:
- Analyze service quality metrics to ensure alignment with standards.
- Utilize business tools for data collection and performance analysis.
- Ensure compliance with relevant IT quality specifications.
Required Qualifications and Experience
Education:
- Minimum: NQF Level 6 qualification in Information Technology or a related field.
- Preferred: NQF Level 6 qualification with CompTIA A+ certification.
Experience:
- Minimum of five years of IT support experience.
Key Competencies:
- Expertise in server operations, special application software, and desktop support.
- Ability to diagnose and repair technical issues efficiently.
- Strong interpersonal skills to engage with users and improve service delivery.
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What Makes DUT Unique?
The university prides itself on fostering an environment of excellence and innovation. DUT’s DNA, built on values of engagement and entrepreneurship, sets the stage for impactful contributions to the region and beyond. Joining the DUT team means being part of an institution that prioritizes both individual and community growth.
Why Join DUT?
- Professional Growth: Be part of a leading university recognized globally for its innovation and quality.
- Supportive Environment: Work with a team dedicated to excellence in education and research.
- Community Impact: Contribute to transformative projects that improve lives and livelihoods.
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How to Apply
To apply for this exciting opportunity, submit your application via the DUT careers portal by the closing date, 27 December 2024. Be sure to include your updated CV, a cover letter highlighting your relevant experience, and certified copies of your qualifications.
The Desktop Engineer position at Durban University of Technology presents an incredible opportunity for IT professionals passionate about technology and problem-solving. By joining DUT, you’ll become part of a prestigious institution renowned for its innovation, excellence, and impactful contributions to education and community development. This role not only offers professional growth but also the chance to make a tangible difference in the lives of students and staff at one of South Africa’s leading universities.
If you have the qualifications, experience, and dedication to provide exceptional IT support, don’t miss the opportunity to be part of DUT’s dynamic team. Apply by 27 December 2024, and take the next step in your career while contributing to an institution that values its people and their potential.