ADvTECH, a leader in the education management sector, is currently seeking a proactive and technically skilled ICT Support individual to join its Group IT division in Cape Town. This entry-level role is ideal for candidates with a foundational qualification in IT, combined with hands-on experience in technical support.
The successful candidate will assist in ensuring that ADvTECH’s internal systems and equipment function seamlessly, supporting both users and service delivery.
ICT Support Job Opportunity Overview:
- Closing Date: 19 November 2024
- Location: Cape Town, Western Cape
- Position Type: Permanent
Job Summary
As an ICT Support professional at ADvTECH, you will be on the front line of handling and resolving incidents involving applications and related workplace equipment. By providing immediate and efficient assistance, you will enable users across the campus to effectively leverage ADvTECH’s technology resources. This role encompasses both user and service support, focusing on root cause analysis, incident resolution, and maintaining service levels.
Key Responsibilities
Desktop Support
- User Assistance: Act as a primary responder to logged requests, prioritizing support requests from users who need assistance with the catalog of services.
- Incident Logging and Tracking: Utilize an incident and problem management database, managed through the service desk, to log and monitor calls.
- Problem Resolution: Recognize, investigate, and resolve routine issues independently, while escalating complex issues to the campus Senior ICT Support.
Software and Hardware Installations and Support
- Desktop and Laptop Setup: Prepare desktop and laptop systems for campus use by installing authorized software, completing documentation, and ensuring readiness for use.
- Peripheral Installations: Install and configure hardware such as monitors, keyboards, printers, and disk drives.
- Boardroom and Training Support: Ensure that boardrooms and training areas are equipped with necessary IT support, including setup and troubleshooting of video conferencing equipment.
IT Administrative Duties
- Liaison with Service Providers: Coordinate with external service providers for equipment repairs and ongoing maintenance.
- Asset Administration: Maintain and update a hardware and software asset register, documenting assets and their lifecycle, including disposal.
- Software Licensing: Administer the software license bank, ensuring compliance with licensing requirements.
- Maintenance of IT Facilities: Regularly organize and tidy the IT storeroom, server room, and office areas to minimize health and safety risks.
Essential Qualifications
Candidates must have one of the following:
- Higher Certificate, Occupational Certificate Level 5, or equivalent NQF Level 5 qualification
- A+ / N+ Certification
- At least six months of internship experience in a related field
Key Competencies
- Interpersonal Skills: Demonstrates a willingness to assist and strong communication abilities, ensuring users feel supported.
- Technical Proficiency: Proficient in computer systems, with a solid understanding of systems administration and software/hardware troubleshooting.
- Organizational Skills: Strong time management and organizational abilities, with flexibility to work outside of standard hours if needed.
- Problem Solving: Initiative in identifying issues and creating practical solutions within a high-pressure environment.
- Driver’s License and Transport: Required for handling tasks across different campus locations and to meet operational needs effectively.
How to Apply
If you meet these minimum requirements and are eager to embark on a fulfilling career in ICT Support within an education management environment, apply by the closing date of 19 November 2024.
Working with ADvTECH means being part of a respected organization in the education sector, where technology plays a crucial role in supporting education management.
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This position offers an excellent opportunity for hands-on experience and growth in a supportive environment that values its employees’ development.
ADvTECH’s ICT Support role in Cape Town presents a unique opportunity for entry-level IT professionals to apply their technical skills within the education sector. This role is ideal for individuals with a strong foundation in IT, excellent problem-solving abilities, and a passion for helping others navigate technology effectively.