If you’re a creative, passionate, and skilled make-up artist with a flair for customer service, there’s an exciting opportunity waiting for you! NARS Cosmetics, in partnership with Prestige Cosmetics Group (PCG), is hiring a Make-Up Artist for their first standalone retail store at Cape Town’s V&A Waterfront. This role is perfect for anyone looking to establish or elevate a career in cosmetics, work within a prestigious brand, and make a lasting impact in a customer-focused environment. The position is based in Cape Town, Western Cape, and is a permanent post with a deadline for applications on 12 December 2024.
Make-Up Artist Job Overview
- Position: Make-Up Artist
- Department: Sales
- Location: V&A Waterfront, Cape Town
- Reporting To: Store Manager
- Experience Level: Associate
- Primary Industry: Cosmetics
- Functional Area: Sales and Service
Make-Up Artist Job Description
This role requires an individual who is tech-savvy, ambitious, and committed to delivering an exceptional client experience. The successful candidate will contribute significantly to maximizing sales, maintaining operating standards, and promoting the NARS brand image.
Key Responsibilities
1. Sales and Profit Maximization
- Achieve Sales Targets: Meet monthly and annual sales goals, contributing to the overall performance of the store.
- Promote Sales Events: Actively participate in sales events, product launches, and retailer activities to attract customers and boost brand presence.
- Feedback and Reporting: Regularly provide insights into customer feedback or any sales-related issues to the management.
2. Brand Management
- Monitor Competitors: Stay informed on competitors’ activities and the latest industry trends.
- Maintain Hygiene Standards: Adhere to the strict hygiene and safety protocols set by NARS.
- Brand Integrity: Uphold NARS’s brand standards at all times, reflecting the brand’s identity through interactions and presentations.
3. Stock and Store Operations
- Merchandise Stock: Ensure that stock is displayed according to merchandising guidelines, enhancing the visual appeal of products.
- Stock Reporting: Update the store manager on stock levels daily to prevent shortages and maintain a smooth client experience.
- Operational Adherence: Follow operating procedures, including security, asset control, and point-of-sale procedures, ensuring consistency and efficiency in store operations.
4. Customer Experience
- Deliver Exceptional Service: Provide every client with a memorable, personalized experience.
- Build Customer Loyalty: Inspire confidence in clients by creating unique, on-brand make-up looks, while sharing expert tips and insights.
- Drive CRM Processes: Use customer relationship management tools to build a strong database of loyal customers and attract new clients to the store.
5. Teamwork and Collaboration
- Support Team Initiatives: Work closely with colleagues to foster a positive work environment and execute the store’s sales plan.
- Onboarding Assistance: Help new team members get oriented, ensuring that they understand and uphold NARS’s values.
- Hold Accountability: Participate in a team culture where high standards are maintained, and each member is accountable to shared goals.
6. Administrative Duties
- Daily Tracking: Complete tracking sheets and retail reports as required by management.
- Report Submissions: Assist the store manager and assistant manager with necessary updates and information.
Required Skills and Competencies
This position demands a range of competencies essential for success in a high-paced retail environment. Candidates must be able to initiate action, work collaboratively, and relate well with others while adhering to company values. Key competencies include:
- Customer-Centric Approach – Focused on delivering results and meeting customer expectations.
- Adaptability – Able to cope with pressure and setbacks.
- Organizational Skills – Efficiently plan and organize tasks.
- Networking and Influence – Skilled at networking and persuasion.
- Decision-Making – Proactive in making decisions and taking action where necessary.
Qualifications and Requirements
To be considered for the Make-Up Artist position at NARS, candidates should meet the following qualifications and requirements:
- Experience in Cosmetics – A minimum of three years working in cosmetics within a retail setting.
- Advanced Make-Up Experience – At least three years of experience with advanced make-up artistry.
- Certification Advantage – A certificate in make-up artistry is preferred but not mandatory.
- Industry Knowledge – Must have a solid understanding of cosmetics industry trends.
- Team Player – Willingness to collaborate, learn, and problem-solve with the team.
- Flexible Schedule – Must be available for weekend shifts.
- Reliable Transport – Own transportation is required.
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How to Apply
Make sure you submit your application before the closing date, 12 December 2024. This is more than a job; it’s a chance to grow your career, learn from industry experts, and make a name for yourself in the cosmetics world.
This Make-Up Artist role with NARS Cosmetics is more than just a job; it’s an opportunity to grow within a globally respected beauty brand and connect with a vibrant community of clients and beauty enthusiasts. At the V&A Waterfront location, you’ll not only showcase your skills in make-up artistry but also develop valuable experience in sales, brand management, and customer service.