Are you passionate about delivering exceptional customer service while driving sales in a fast-paced, dynamic environment? Do you have strong communication skills and enjoy working in a team-oriented setup? If so, WeBuyCars has an exciting opportunity for you! Join our Contact Centre as an Online Sales Support Agent and make a difference in the automotive industry.
Online Sales Support Agent Job Details
- Job Title: Online Sales Support Agent
- Location: Pretoria, Gauteng
- Department: Contact Centre
- Job Type: Permanent
- Experience Level: Associate
- Primary Industry: Automotive
- Functional Area: Sales
About WeBuyCars
WeBuyCars is a leading name in the automotive industry, known for its streamlined car buying and selling processes. Our services are designed to provide customers with convenience and efficiency, and we pride ourselves on exceptional service. As part of our growing Contact Centre team, you’ll play a pivotal role in ensuring customer satisfaction and driving online sales.
Duties and Responsibilities
As an Online Sales Support Agent, you’ll take on a range of responsibilities that combine customer service and sales expertise. Your daily tasks will include:
- Customer Support:
- Respond to customer inquiries via phone and email.
- Address customer concerns related to online sales processes, ensuring a smooth and positive experience.
- Staff and Customer Assistance:
- Provide guidance and support to both customers and staff for online sales transactions.
- Sales Facilitation:
- Help customers through every step of the online sales process, including:
- Product selection
- Payment processing
- Delivery or pick-up arrangements.
- Help customers through every step of the online sales process, including:
- Collaboration with the Sales Team:
- Work closely with the sales team to follow up on leads.
- Assist in closing sales opportunities to meet team targets.
- Driving Online Sales:
- Proactively encourage customers to utilize our online sales platforms.
- Identify ways to improve and optimize the online sales process.
Key Competencies and Skills
To thrive in this role, you’ll need the following skills and qualities:
- Communication: Strong verbal and written communication skills to ensure clear, effective interactions with customers and colleagues.
- Active Listening: Ability to listen to customers’ needs and provide tailored solutions.
- Problem Solving: Analytical skills to identify issues and implement practical solutions promptly.
- Customer Service Orientation: A commitment to providing outstanding customer experiences.
- Teamwork: A collaborative attitude and willingness to work closely with others.
- Stress Management: Resilience and the ability to stay calm and professional under pressure.
Minimum Requirements
To qualify for this role, you need to meet the following criteria:
- Education: Grade 12 (Matric Certificate)
- Experience: At least 2 years’ experience in a Call Centre environment.
Why Join WeBuyCars?
WeBuyCars is more than just an automotive company; it’s a place where your contributions make a real impact. Here’s what makes us special:
- Career Growth: Opportunities to develop your skills and grow within the company.
- Supportive Team Culture: Be part of a collaborative and motivated team that values your input.
- Industry Leadership: Work for a company that is an innovator in the automotive space.
- Customer Focus: Help shape the future of online sales in the automotive industry.
Application Process
If you are a proactive problem-solver with a passion for sales and customer service, we want to hear from you! Apply today and take the first step toward a fulfilling career with WeBuyCars.
The Online Sales Support Agent position at WeBuyCars in Pretoria is a unique opportunity for motivated individuals who are passionate about customer service and sales. With a supportive work environment, a chance to grow within the automotive industry, and the ability to make a real difference in customers’ lives, this role is perfect for those looking to advance their careers in a dynamic setting.
Related: Kitchen Supervisor Job Opportunity at Empact Group
If you meet the qualifications and are eager to embrace a role that challenges and rewards you, don’t miss this chance to join a leading company. Apply now and take the first step toward a fulfilling and exciting career with WeBuyCars!