Are you an experienced spa professional looking for a new challenge in a dynamic and luxurious environment? If so, we have an exciting opportunity for you! Bakwena Spa, part of the prestigious Orion Group, is looking for a Spa Manager to lead and manage our 70-seater spa facility located in the picturesque Kuils River, Western Cape. This is a permanent position and the perfect role for a driven individual passionate about health, wellness, and management.

    Spa Manager Job Description

    • Job Title: Spa Manager at Bakwena Spa
    • Location: Kuils River, Western Cape
    • Company: Orion Group – Bakwena Spa
    • Type: Permanent Position
    • Industry: Health, Wellness, and Fitness
    • Application Deadline: 1st November 2024
    • Experience Level: Mid-Senior
    • Job Function: Management
    • Posted Date: 2nd October 2024

    About Bakwena Spa

    Bakwena Spa is renowned for providing guests with world-class relaxation and rejuvenation experiences. They offer a wide range of spa treatments that cater to various customer needs, ensuring that every visit is a memorable one. The Kuils River facility is a spacious luxury spa designed to accommodate 70 guests at a time, with a dedicated team of up to 80 spa therapists on-site daily, providing exceptional service.

    Key Responsibilities

    As the Spa Manager at Bakwena Spa, you will be responsible for the overall management and smooth operation of the spa. Your role includes:

    • Leadership & Management: Leading a diverse team of up to 80 therapists, both permanent and casual, to ensure optimal service delivery.
    • Daily Operations: Overseeing scheduling, budgeting, and inventory management to ensure the spa operates efficiently.
    • Recruitment & Training: Hiring, training, and motivating staff to maintain high standards of customer service and professional development.
    • Service Development: Creating and implementing spa services and treatments based on current market trends and customer preferences.
    • Revenue Generation: Collaborating with the sales and marketing teams to develop strategies that drive revenue growth and achieve financial targets.
    • Quality Assurance: Ensuring the spa facility is clean, organized, and complies with health and safety regulations.
    • Customer Relations: Addressing customer feedback and complaints effectively to foster a positive experience and encourage customer loyalty.
    • Performance Monitoring: Analyzing key performance indicators (KPIs) to continuously improve spa operations and service offerings.

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    Requirements

    To succeed in this role, you should possess:

    • Educational Qualification: A Grade 12 certificate or equivalent qualification is required. A tertiary qualification in Hotel/Spa Management, Business Administration, or a related field is advantageous.
    • Experience: Minimum of 5 years of experience in a management role within the spa or hospitality industry.
    • Leadership Abilities: Strong leadership skills with a proven track record of managing large teams.
    • Communication Skills: Excellent communication and interpersonal skills in English.
    • Revenue Growth Experience: Proven success in achieving revenue goals and driving business growth.
    • Industry Knowledge: Familiarity with spa equipment, products, and best practices.
    • Additional Certification: Certification in spa management or a related field is a plus.

    Why Work at Bakwena Spa?

    Bakwena Spa is not just a place of work—it’s a place where you can build a rewarding career in an industry dedicated to well-being and holistic health. As the Spa Manager, you’ll have the opportunity to lead a passionate team, create innovative treatments, and help guests achieve ultimate relaxation and rejuvenation. If you’re a dedicated professional with a passion for wellness and management, we would love to hear from you!

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    How to Apply

    To apply for the Spa Manager Vacancy at Bakwena Spa, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application and hopefully welcoming you to our team.

    This is an excellent opportunity for a seasoned Spa Manager to make a significant impact at one of the leading spas in the Western Cape. With a strong focus on health, wellness, and management excellence, Bakwena Spa is the ideal place to advance your career while making a positive difference in people’s lives.

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