If you’re skilled in IT support and ready to make an impact in the financial technology sector, Lesaka Technologies has an exciting opportunity in Cape Town, Western Cape. We are looking for a dedicated and talented System/Application Support Engineer to join our team and contribute to the innovative solutions we bring to the financial services industry.
System/Application Support Engineer Job Overview
- Position: System/Application Support Engineer
- Company: Lesaka Technologies – Enterprise (EasyPay)
- Location: Cape Town, Western Cape, South Africa
- Employment Type: Permanent
- Minimum Experience: Associate Level
- Primary Industry: Financial Services
- Functional Area: Engineering
- Posted: 11 November 2024
About Lesaka Technologies
Lesaka Technologies is a major player in South Africa’s financial technology landscape. We’re committed to advancing financial accessibility and convenience, offering banking, lending, and insurance products for consumers (B2C) and specialized financial services for merchants (B2B). Through our EasyPay platform, we provide secure, efficient cash management, payment processing, bill payment, and value-added services that serve both formal and informal retail merchants across Southern Africa.
Key Responsibilities
In this role, you’ll handle a variety of tasks critical to maintaining our EasyPay platform and supporting our clients. Here’s what you can expect:
- Application Log Analysis
Interpret application log files and traces to identify and troubleshoot issues that may disrupt system functionality. - Resolution of Value-Added Services Issues
Work on resolving issues related to value-added services, including code modifications, configuration changes, settlement adjustments, and reconciliation. - Process Development and Optimization
Create and implement efficient solutions for day-to-day technical functions, ensuring streamlined operations and reduced downtime. - Data Management and Reporting
Manage client data and create necessary reports to provide clear, actionable insights to the business and clients. - Documentation of Processes
Draft and maintain documentation to ensure all created processes are thoroughly outlined and easy for team members to understand and execute. - System Analysis and Enhancements
Analyze systems for potential bugs or areas of enhancement, ensuring our systems stay up-to-date and meet clients’ needs. - Implementation of Solutions
Deliver and implement solutions according to project requirements and ensure they meet the expected standards. - System Health Monitoring
Regularly monitor system health, ensuring all applications and processes function optimally and identifying areas for preventive maintenance. - Client Support and Solution Development
Respond to business queries and provide solutions that align with business goals and client needs. - Onboarding System Design
Design system processes for new clients, facilitating a smooth onboarding experience and efficient integration. - Disaster Recovery Management
Manage and test disaster recovery solutions, ensuring backup systems are reliable and can restore service promptly in emergencies.
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Qualifications and Requirements
To be a good fit for the System/Application Support Engineer role at Lesaka Technologies, you must meet the following requirements:
- Education: Matric (Grade 12) and a Diploma/Certificate in Information Systems, Computer Science, or a related field.
- Experience: Minimum of 2 years in application support within a high-pressure environment.
Technical Competencies:
- Proficiency in SQL, T-SQL, and MSSQL
- Knowledge of computer systems and shell scripting
- Familiarity with XML
- Windows operating system knowledge (advantageous)
Behavioral Competencies:
- Ability to work effectively in high-pressure environments.
- Capable of working independently when needed.
- Strong communication skills, essential for working with clients and teams.
Why Join Lesaka Technologies?
Working at Lesaka Technologies offers the opportunity to develop your career in an industry that is constantly evolving. As a System/Application Support Engineer, you’ll be part of a team that’s transforming financial services in South Africa and creating better, more inclusive solutions for individuals and businesses alike. With us, you’ll enjoy a supportive work environment, competitive benefits, and the chance to develop your skills through hands-on experience in a thriving sector.
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How to Apply
To apply for the System/Application Support Engineer position, submit your CV along with a cover letter detailing your experience and why you believe you’re a good fit for this role. Use our online portal or reach out directly to our recruitment team on our website.
Don’t miss the chance to advance your career with Lesaka Technologies—apply today!
The System/Application Support Engineer position at Lesaka Technologies is a unique opportunity to grow in the financial technology sector. By joining our team, you’ll work on cutting-edge solutions that improve financial services for consumers and businesses across Southern Africa. At Lesaka, you’ll not only build a rewarding career but also be part of a mission-driven company that values innovation, teamwork, and a customer-first approach.