If you’re a motivated individual with a passion for sales and a knack for building meaningful customer relationships, there’s an exciting opportunity waiting for you in Durban-Pinetown. A world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries is looking for dynamic and results-driven Telesales Agents to join their Call Centre team.
This opportunity is perfect for individuals who excel in outbound sales, have strong communication skills, and thrive in a fast-paced environment. With a chance to work in the automotive sector, this position offers a blend of innovation, challenge, and reward.
About the Role
The Telesales Agent role is a full-time, fixed-term contract position based on-site in Durban-Pinetown. As part of the team, the agent will engage with potential and existing customers to introduce the company’s cutting-edge products and services. This involves using various communication platforms such as phone, email, and online tools to reach out to prospects, understand their needs, and offer tailored solutions.
In addition to acquiring new customers, telesales agents will nurture relationships with existing clients, ensuring customer satisfaction and retention. This role calls for individuals who can confidently identify sales opportunities, close deals, and exceed targets while maintaining professionalism and customer-focused service.
Key Responsibilities
- Customer Engagement: Connect with potential customers and present company offerings clearly and persuasively.
- Sales Conversion: Utilize leads to identify opportunities, pitch products, and close sales.
- Relationship Building: Maintain strong relationships with customers by providing ongoing support and assistance.
- Follow-Up Activities: Conduct follow-ups to ensure customer satisfaction and identify further sales opportunities.
- Multi-Channel Communication: Engage with customers via phone, email, and online platforms.
What You’ll Bring to the Role
Success as a telesales agent depends on more than just a persuasive pitch. Here’s what the ideal candidate will bring to the table:
- Sales Experience: A proven track record in outbound sales, with at least 1–2 years of experience in a call centre environment.
- Exceptional Communication: Fluency in English and at least one additional language, combined with strong telephonic and interpersonal skills.
- Customer Service Skills: A commitment to delivering excellent customer service while addressing customer concerns and inquiries.
- Resilience and Motivation: The ability to stay motivated and handle challenges with a positive and solution-oriented attitude.
- Tech-Savviness: Proficiency in relevant software, databases, and online platforms to manage customer interactions effectively.
Qualifications and Requirements
- Completed Grade 12 (Matric) qualification.
- Fluency in English, with additional language skills as an advantage.
- Strong telephonic communication skills tailored for the consumer market.
- A background in achieving and exceeding sales targets.
- High levels of self-motivation and the ability to work independently or collaboratively.
Benefits and Growth Opportunities
The role offers a competitive package, including a basic salary, benefits, and commission incentives. Joining this dynamic and innovative team not only provides financial rewards but also offers valuable growth opportunities within a global leader in the smart mobility industry.
How to Apply
Interested candidates can apply online for this position. Ensure you meet the qualifications and have the necessary experience to excel in the role. Applications close on 31 January 2025, so don’t miss the chance to take your career to the next level.
If you’re someone who thrives in a target-driven environment and enjoys connecting with people, this Telesales Agent position in Durban-Pinetown is ideal. It’s more than just a job—it’s a chance to be part of a forward-thinking company that values its employees’ contributions and supports their professional growth.
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The company’s global reach and commitment to technological innovation ensure you’ll be working at the cutting edge of the automotive sector. Whether you’re an experienced telesales agent or looking to enhance your skills in this field, this opportunity will allow you to showcase your talents and achieve your career goals.