Are you a driven and dynamic leader looking to grow in the telecommunications sector? A fantastic opportunity has opened up for a Telesales Team Leader at GBS, located in Roodepoort, Gauteng. This permanent position is perfect for individuals with a passion for sales leadership and team management. With competitive pay, uncapped commission, and the chance to work for a leading telecommunications company, this could be the career opportunity you’ve been waiting for!
Telesales Team Leader Job Opportunity Overview
As a Telesales Team Leader, you will be responsible for leading and guiding a team of telesales agents to achieve their performance targets and sales goals. Your role is essential in driving sales success and ensuring that each team member is motivated, trained, and ready to perform at their best. If you have a knack for motivating teams and enjoy working in a fast-paced environment, this role will offer you a rewarding challenge.
Key Responsibilities
As a Telesales Team Leader, your daily tasks will focus on ensuring your team’s success and managing multiple aspects of the telesales process. Your primary duties include:
1. Leading and Driving Sales Performance
- Propel your team towards achieving their monthly KPIs and sales targets.
- Motivate and energize team members, ensuring they stay on track and inspired to deliver top results.
2. Tracking and Communicating Results
- Consistently monitor sales metrics, keeping the team informed of their progress and goals.
- Provide clear and concise feedback, highlighting areas of improvement and achievement.
3. Developing and Training Team Members
- Identify areas where your team needs further development and offer training and coaching to ensure continuous improvement.
- Conduct regular coaching sessions to help each individual grow and succeed in their role.
4. Managing Attendance and Engagement
- Ensure team commitment through effective attendance management.
- Drive engagement initiatives to create a positive and productive work environment.
5. Retaining Top Talent
- Implement wellness programs and engagement initiatives aimed at retaining the best performers.
- Keep attrition low by creating a supportive and motivating environment for your team.
6. Handling Disciplinary Actions
- Address misconduct and issue corrective documents where necessary.
- Lead disciplinary hearings when required, ensuring fairness and adherence to company policies.
7. Supporting Sales Stages
- Guide your team through various sales processes, from the initial contact to closing deals.
- Assist with escalations, providing solutions to any challenges that arise during the sales cycle.
8. Reporting to Stakeholders
- Prepare detailed reports on sales performance and share them with key stakeholders on a daily and weekly basis.
9. Customer Complaint Resolution
- Efficiently handle customer complaints, ensuring they are resolved in a timely and professional manner.
10. Sales Forecasting and Strategy Development
- Forecast sales figures accurately and devise sales strategies to boost team performance and ensure targets are met.
Qualifications and Requirements
To be considered for the Telesales Team Leader position, applicants must meet the following criteria:
- Matric essential: A high school diploma or equivalent is required.
- Experience: A minimum of 18 months of experience as a Telesales Team Leader in a telecommunications call centre environment is required.
- Proven Leadership: Candidates must demonstrate a track record of successfully leading and managing a team to achieve sales targets.
- Telecommunications Knowledge: Experience and understanding of B2B sales in the telecommunications sector is preferred but not mandatory.
Why Work at GBS?
Joining GBS offers a range of benefits that make it a great place to build your career in telecommunications:
1. Competitive Salary and Uncapped Commission
Your hard work will be rewarded with a lucrative salary and the opportunity to earn uncapped commission based on your team’s sales performance.
2. Great Working Hours
This position follows a Monday to Friday work schedule, from 8 am to 5 pm, giving you a balanced work-life schedule with your weekends free.
3. Prime Location
Based in the heart of Roodepoort, the office is easily accessible by public transport, making it convenient for commuters from surrounding areas.
4. Career Growth and Development
GBS provides an excellent opportunity for career growth, offering internal development programs and career progression opportunities for high-performing employees. By joining the team, you’ll be setting yourself up for future success in the telecommunications industry.
Application Process
Interested candidates should apply as soon as possible, as the closing date for applications is 20 October 2024. GBS encourages individuals from diverse backgrounds to apply, and only those meeting the criteria will be considered. If you do not receive feedback within 14 working days, please regard your application as unsuccessful.
This is an opportunity to join a winning team at one of South Africa’s top telecommunications companies. Apply today and watch your career soar to new heights!
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The Telesales Team Leader role at GBS in Roodepoort offers an incredible opportunity for those looking to grow their career in the telecommunications industry. With a supportive work environment, competitive pay, and clear career advancement opportunities, this position is ideal for individuals who are passionate about sales, team leadership, and achieving great results.