Vodacom is actively recruiting Direct Sales Agents to join its team in Gauteng, offering a fantastic opportunity for individuals who are driven, customer-oriented, and have experience in telecommunications. As a Vodacom Direct Sales Agent, your primary role is to boost sales for Business Internet LTE, Wireless, Fibre-to-the-Business (FTTB), and Fibre-to-the-Home (FTTH) products. This role is critical to meeting Vodacom Business’s sales targets and ensuring customers receive top-notch services tailored to their needs.
Vodacom Direct Sales Agent Job Overview
- Position: Vodacom Direct Sales Agent (Gauteng)
- Location: Gauteng
- Job Type: Contract (Short Term)
- Salary: Market-related
- EE Position: No
- Start Date: 2024/11/11
Key Responsibilities and Daily Tasks
As a Vodacom Direct Sales Agent, your duties are essential in driving sales, managing relationships, and ensuring that retail staff are well-trained and informed on Vodacom’s products and services. Here’s a breakdown of your daily tasks and responsibilities:
- Sales and Target Management:
- Achieve set sales targets for Vodacom Business products, which include a minimum of 20 Business Internet sales and 10 FTTH sales monthly.
- Regularly follow up on sales leads, capture orders, and facilitate the sales process for quick delivery and customer satisfaction.
- Training and Development:
- Conduct training sessions with retail sales staff to ensure they understand product offerings, sales processes, and systems. This includes daily morning briefings at 8:00 am to discuss sales goals and evaluate prior sales outcomes.
- Customer Relationship Management:
- Act as the main point of contact between Vodacom and retail clients, offering support and guiding customers through the sales process. Building strong relationships is crucial for successful sales.
- Reporting and Feedback:
- Capture store visits and report daily sales by 15:30 each day. Also, track daily, weekly, and monthly sales performance and submit detailed feedback to line management.
- Administrative Duties:
- Maintain a daily team register, track sales, and submit monthly travel logs accurately. Keeping accurate records helps in achieving set targets and ensures transparent communication with regional and line management.
- Adherence to Vodacom Standards:
- Follow Vodacom’s guidelines strictly, ensuring uniformity and alignment with the company’s vision and values. This includes presenting professionally and adhering to customer service protocols.
- Collaborate with Regional Partners:
- Work closely with the Regional Manager and retail outlet management to ensure consistent achievement of objectives and smooth operations.
Skills and Requirements
Vodacom’s Direct Sales Agent role requires a range of skills and qualifications, especially suited to individuals with experience in telecommunications. Candidates should have:
- Qualifications:
- A Diploma or equivalent NQF level 5 qualification in sales, marketing, or telecommunications.
- A valid driver’s license for travel between outlets.
- Experience:
- 1 to 3 years in telecommunications sales, with experience in a competing Internet Service Provider (ISP) environment.
- Proven skills in managing customer relationships, meeting sales targets, and delivering presentations.
- Technical Skills:
- Proficiency in MS Office, particularly Excel and PowerPoint, for reporting and presentations.
- Knowledge of telecommunications products, especially broadband and Vodacom Business products.
- Personal Qualities:
- Strong communication and negotiation skills, problem-solving ability, and analytical thinking.
- Ability to work independently, take initiative, and have a keen attention to detail.
- Extroverted, with excellent people skills and a positive attitude towards achieving targets.
Behavioral Competencies
The role of a Direct Sales Agent at Vodacom is best suited to someone who is self-motivated, can work unsupervised, and possesses a winning attitude. Candidates should also have strong interpersonal skills to build rapport with retail staff and customers, coaching and motivating them to reach set objectives. Other essential behavioral competencies include:
- Customer Service Excellence: Display professionalism in all customer interactions.
- Creative Problem-Solving: Adapt to challenges in a dynamic sales environment.
- Resilience: Stay goal-oriented and driven, even in high-pressure situations.
Career Growth and Benefits
While this is a contract role, working as a Vodacom Direct Sales Agent offers the potential for growth in telecommunications sales. Successful candidates can gain valuable experience in sales, customer service, and leadership, opening up future career paths within Vodacom or other leading companies in the telecommunications industry. This role also provides opportunities to earn commission based on sales performance, with additional bonuses for achieving or exceeding targets across allocated stores.
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How to Apply
To apply for the Vodacom Direct Sales Agent position, you must submit your updated resume along with relevant certifications. Ensure you have a valid driver’s license and are prepared to travel within Gauteng as required. Highlight your experience in sales, customer service, and telecommunications on your application, and emphasize any successful track record in meeting sales targets.
The Vodacom Direct Sales Agent role in Gauteng presents a unique and dynamic career opportunity for individuals passionate about sales, customer service, and the telecommunications industry. As a Direct Sales Agent, you’ll be instrumental in driving Vodacom’s business growth by meeting key sales targets and fostering strong relationships with retail partners and customers. This role not only offers a competitive salary with the potential for commissions but also enables you to gain valuable skills in sales, training, and relationship management.